Program Coordinator - Domestic Violence Crisis Advocate Program Supervisor

City of San Antonio•Tx 78228, TX

2d•Onsite

About The Position

Under direction, develops and coordinates the operations, processes, and systems related to a specific City or department program. Leads staff in the implementation of program operations and ensures services are delivered efficiently and effectively. May exercise supervision over assigned staff. This position conducts research, provides data, makes recommendations, and works with staff on high risk cases to be able to recognize case for the Domestic Violence High Risk program. The San Antonio Metro Health District (SAMHD) provides public health services to clients, which may include risk for exposure to and possible transmission of vaccine-preventable diseases. Staff in high-risk positions will be required to obtain relevant immunizations, per SAMHD Policy DM 13.2. Review and consideration will be given to requests for exemption from this policy. SAMHD is committed to advancing health equity throughout the community and to creating a work environment in which all staff feel valued, respected, and accepted. Per SAMHD Policy DM 15.1, all staff are expected to apply a health equity lens to programs, services, and decision making that directly impact the communities we serve.

Requirements

Bachelor's Degree from an accredited college or university.
Three (3) years of increasingly responsible experience in program or policy analysis, development, and/or management, to include one (1) year of supervisory or lead experience.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio’s Cash-Handling Certification Training.
Knowledge of governmental procedures and policies.
Knowledge of management study principles, project management methods and data analysis.
Knowledge of government processes, regulations, and standards.
Knowledge of computer software and hardware applications.
Knowledge of budget and accounting principles.
Knowledge of general statistical and quantitative methods.
Skill in data collection methods.
Skill in problem-solving and critical thinking.
Ability to analyze and recommend solutions to management.
Ability to operate a computer keyboard and other basic computer equipment.
Ability to assist in the preparation of budgets and accounting systems.
Ability to develop and implement innovations towards improving the department's operations and delivery of services.
Ability to communicate clearly and effectively.
Ability to develop, implement, and evaluate new programs.
Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
Ability to perform all the physical requirements of the position with or without accommodations.
Ability to work primarily in an office environment.

Nice To Haves

Master's Degree in Social Work or relevant field or relevant life, work, or volunteer experience.
Bachelor's Degree from an accredited college or university with major coursework in Social Work, Psychology, Public Health, or a related field.
Six years of direct client work (preference given to experience in residential, crisis, homeless, or domestic violence shelter program.
Five years of experience in management, analysis, or policy development in domestic violence.
Direct experience working with high risk survivors of domestic violence and sexual violence.
Experience developing and maintaining relationships with diverse community partners, including law enforcement and community agencies.
Experience in case management, domestic violence, and victim services.
Experience and skilled in data entry/collection using an online database to track program outputs/outcomes and use computer software including word processing, spreadsheet, and PowerPoint.
Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
Experience working in a high-stress, fast-paced environment while maintaining a calm and professional demeanor.
Experience managing a large, diverse staff providing services to victims in crisis.
Experience operating a 24/7 hotline strongly preferred.
Experience establishing rapport, trust and boundaries with clients.
Experience in working with varied ethnic groups and demonstrated cultural competence.
Experience providing services and case management with people in crisis.
Demonstrated commitment to engaging and servicing people who have been victimized by family violence, sexual violence, or abuse.
Demonstrated commitment to equity and respectful engagement with communities.
Familiar with community service programs and case management techniques.
Bilingual in English & Spanish.
Valid Class "C" Texas Driver's License.

Responsibilities

Oversees the six sub stations located out in the community.
Coordinates the evaluation of program data related to performance metrics and ensures compliance with established rules and regulations.
Assists in developing and disseminating program guidelines and advises staff on related City policies and procedures.
Coordinates with community and partner organizations to develop and implement program initiatives and gathers feedback from stakeholders on potential program improvements.
Assists in developing and managing program budgets and resources to ensure program success.
Ensures compliance with established program requirements associated with contracts and/or grants.
Facilitates improvements related to identified operational and technical needs and requirements.
Coordinates, implements, and evaluates program operations, initiatives, and services.
Develops and coordinates community outreach related to program initiatives and services.
Coordinates and facilitates communications with relevant department and city staff regarding program needs.
Assists, prepares, monitors, and evaluates the annual departmental and/or divisional budget.
Prepares written reports, summaries, and presentations on program performance, plans, and projections.
Performs related duties and fulfills responsibilities as required.