Program Coordinator Cabarrus County

Big Brothers Big Sisters of Central Carolinas•Cabarrus County, NC

13d•$36,000 - $40,000•Hybrid

About The Position

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Program Coordinator Cabarrus County to join our team in Cabarrus County, NC. This person will be responsible for coordinating and implementing all aspects of a Site-Based program in Cabarrus County, and enrollment and matching in our Community Based mentoring programs. The Program Coordinator will ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBSCC standards and practices. A high level of customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. This role will report to the Cabarrus County Area Director.

Requirements

Minimum Degree in social services, education, human resources, or related field
Experience working with both child and adult populations
Specific assessment, intake, or interview experience preferred
Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Must have reliable transportation, a valid driver's license, and meet state-required automobile insurance minimum.
Excellent oral and written communication skills reflecting solid customer service and high-level interviewing skills
Ability to form appropriate assessment based relationships
Relate well in multicultural environments
Maintain confidentiality throughout daily operations
Time management with attention to detail
Must have a high level of organizational skills
Experience and knowledge of managing volunteers
Excellent writing skills
Knowledge of child safety indicators
Problem-solving skills
Resilience & Flexibility: Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations, maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous.
Communication - Verbal & Written: Able to practice active and attentive listening skills to verify understanding; adapting communication content and delivery to individual needs; proactively informing others about developments relevant to the team; openly and diplomatically expressing opinion, even when different from that of others; translating what is heard, observed, or assessed into documentation that is accurate, concise, and clearly communicates key information to others with a need to know.
Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action: separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges: anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed remain calm and professional in emotionally charged interactions; work to clarify situations where information, instruction, or objectives are ambiguous; support organizational change.
Continuous Improvement & Gets Results by planning and organizing work effectively, eliminating barriers, and streamlining work processes: monitor, evaluate, and track own performance; adapt work practices to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.
Decisiveness & Judgment: Able to demonstrate sound judgment in routine, day-to-day decisions: Think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider the impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.
Customer Focus: Able to build strong working relationships with agency staff and matches: identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs: prioritize work in alignment with the needs of the match; use knowledge and feedback to improve the effectiveness of own support results.
Valuing Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about his/her behavior that might be perceived as biased.

Nice To Haves

Bilingual a plus

Responsibilities

Coordinate volunteer and Little recruitment by partnering with School liaisons to develop and implement volunteer and Little recruitment strategies.
Work with workplace partners and school partners and liaisons to ensure seamless, comprehensive, and timely service for each youth, family, and volunteer served. Participate in meetings to coordinate logistics, share program plans, acquire feedback etc.
Enroll youth and volunteers in the program by conducting orientations, interviews, and assessments and assigning match development plans in accordance with the BBBS Service Delivery Model.
Match youth and volunteers by determining a match and facilitating match meetings at the program site.
Maintain accurate Matchforce records as required by the BBBS Service Delivery Model.
Support and strengthen ongoing match relationships and provide match training as described in the BBBS Service Delivery Model.
Assess volunteer to BBBSCC. Conduct volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment processes.
Conduct client enrollments including parent/child interviews, child safety education, and enrollment processes. Assess and refer families for alternative or additional services as needed.
Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.
Review and follow up on references as necessary to gain additional data to complete the assessment process.
Conduct volunteer and client reassessments/updates as indicated.
Identify and eliminate any barriers interfering with the completion of the enrollment process.
Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match. Effectively align volunteer interests and qualifications with service options of the agency. Consult with other service delivery staff and/or supervisors as appropriate.
Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize, and analyze data.
Identify program and organizational issues and make recommendations on program enhancements for efficiency and improved customer service at the branch office.
Collect required case management data, such as the Youth Outcome Survey (YOS), Child Outcome Survey (COS), Strength of Relationship Survey (SOR), and demographics on youth served.
Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers and their families.
Oversee student intern in collaboration with Site Based Manager and Intern Field Service Manager, including training, assigning caseloads, Quality Assurance, and assignment of tasks.
Collaborate on a high level with other service delivery staff to ensure smooth transition among functions.
Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.
Perform other duties as assigned.