Program Coordinator (Bilingual English/Spanish)

GPS Group Peer Support

1d•$25 - $38•Remote

About The Position

This is a high-responsibility program coordination and operations role supporting the delivery of GPS training programs and support groups. The Program Coordinator is responsible for ensuring programs run smoothly from end to end—managing logistics, participant experience, facilitator support, and real-time operations across multiple systems. This role goes beyond administrative support. You will be expected to take ownership of program execution, anticipate needs, solve problems proactively, and ensure nothing falls through the cracks. The ideal candidate is highly accountable, detail-oriented, and responsive, with strong program coordination experience and the ability to manage multiple priorities in a fast-paced, real-time environment.

Requirements

3+ years experience in program coordination, operations, or training delivery support
Proven experience managing complex, multi-step programs or projects
Strong organizational and project management skills
Excellent written and verbal communication skills
High level of accountability, ownership, and follow-through
Ability to work independently and make decisions in fast-paced environments
Strong problem-solving skills and ability to stay calm under pressure
Experience working in fully remote teams
Advanced proficiency in Zoom (hosting, breakout rooms, troubleshooting)
Strong proficiency in Google Workspace (Docs, Sheets, Drive, Slides)
Experience with CRM systems (HubSpot or similar)
Experience with Slack or similar communication tools
Ability to manage multiple platforms simultaneously with accuracy
Fluency in English and Spanish (written and verbal) required
Ability to support participants in both languages during live sessions and written communication
Dedicated, quiet workspace with no interruptions
Reliable high-speed internet suitable for Zoom and multiple systems
Professional audio setup (headphones or microphone required)
Camera-on presence required for meetings and sessions
Reliable computer capable of managing multiple platforms simultaneously
Must be actively available and fully engaged during 11:00 AM – 7:00 PM ET
Expected to respond to team communication (Slack, email) within 5–10 minutes during live operations
Must be fully present during all trainings and meetings (no competing responsibilities during work hours)
Ability to join Zoom sessions immediately and respond to urgent issues in real time

Nice To Haves

Experience with LMS platforms (LearnWorlds or similar)
Experience with Asana, Eventbrite, and Alchemer

Responsibilities

Own the end-to-end coordination of training programs and support groups
Ensure all program elements (communications, materials, scheduling, systems) are accurate, complete, and executed on time
Track participant progress, attendance, and completion across CRM and LMS systems
Maintain clean, accurate data across all platforms (HubSpot, LMS, tracking systems)
Identify operational gaps and implement improvements to increase efficiency and quality
Serve as the primary operational point of contact during program delivery
Manage all participant communications (email, CRM, Slack) with accuracy, clarity, and timeliness
Send and oversee all program communications (welcome emails, reminders, follow-ups, certificates)
Provide high-quality support and guidance to participants across platforms
Proactively monitor engagement and address issues that may impact participation or completion
Develop and maintain templates, FAQs, and support resources
Coordinate with facilitators to ensure session readiness and alignment
Prepare and manage training materials, logistics, and schedules
Conduct pre-session checks to ensure smooth delivery
Provide real-time support to facilitators during live sessions
Communicate clearly and efficiently to resolve issues as they arise
Lead Zoom session operations, including setup, co-hosting, breakout rooms, and participant management
Monitor chat, engagement, and overall session flow
Troubleshoot technical issues in real time with confidence and efficiency
Ensure a smooth, professional participant experience across all sessions
Take full ownership of assigned responsibilities with consistent follow-through
Maintain accurate systems with no gaps, missed communications, or incomplete tasks
Anticipate needs and solve problems before they impact program delivery
Communicate proactively and clearly—never wait until issues escalate
Manage multiple priorities without dropping responsibilities
Maintain a high level of attention to detail and quality control