Program Coordinator and Military Outreach

Details•San Diego, CA

1d•Onsite

About The Position

The University of San Diego (USD) Military & Veterans Program (MVP) provides student-focused services to all USD military-connected students, from initial consideration of higher education through their transition to alumni status. The Program Coordinator and Military Outreach role is responsible for planning, coordinating, and leading MVP center-related programs focused on community building and professional development. This role supports the university’s Thriving Student Model through collaboration with various campus and community partners. The position also manages communications about the center’s events and resources, represents the MVP at outreach events, and promotes the University of San Diego to the military community. The Program Coordinator will support students’ sense of belonging, engage in MVP activities on and off campus (including evenings and weekends), and assist in maintaining an inclusive and welcoming space within the Military and Veterans Center.

Requirements

Bachelor’s degree required. A High School diploma and two additional years of work experience may substitute for Bachelor’s degree, at the rate of one year of work experience is equivalent to two years of education.
Two years of experience in a customer service position required.
Knowledge of Veteran rules, regulations, and compliance issues is required.
Veteran or familiarity with the military and those who have served required.
Must be available and willing to work evenings and weekends to attend outreach events, training, retreats, and programs.
Knowledge of the Family Educational Rights and Privacy Act (FERPA).
Knowledge of policies and procedures related to Veterans’ benefits programs.
Ability to meticulously maintain databases and websites, print materials, and produce reports.
Ability to gather and analyze data relating to the USD Military and Veterans’ Program and USD military students to draw conclusions and make recommendations.
Strong interest in working at a mission-driven, faith-based institution.
Ability to interpret and apply rules and regulations.
Excellent internal and external customer service skills, including, but not limited to, listening, oral and written communication, and empathy.
Excellent interpersonal communication skills, attention to detail, and follow-up skills.
Ability to establish and maintain strong working relationships with colleagues, staff, administrators, students, government agencies, and visitors to the USD Veteran Center.
Skilled in meeting with students one-on-one or in group settings.
Ability to provide exceptional customer service.

Nice To Haves

Four years of experience in a customer service position preferred.
Experience directly supervising others developmentally and professionally preferred.
Experience planning and coordinating events preferred.

Responsibilities

Present and promote the University of San Diego to potential military-connected students with on and off-campus partners.
Attend and represent the Military and Veterans Program at Community College Transfer and Military Education Fairs at local Military Installations.
Attend University orientations, open houses, and information sessions for potential students on and off campus, often outside regular business hours.
Meet regularly with prospective undergraduate students and their parents (as requested) to discuss educational opportunities and benefit information.
Coordinate, establish, and maintain communication networks with appropriate institutions and representatives across organizational lines.
Work collaboratively with the Offices of Graduate and Undergraduate Admissions, Schools, and the College on military-connected student recruiting initiatives.
Conduct military awareness training for various stakeholders, including Military-Connected Ally Support Training.
Visit local Community College Veterans Centers to promote the University of San Diego and the Military and Veterans Program.
Plan, coordinate, and lead MVP-related events, including social and community-building events like Welcome Back BBQ, Breakfast, Winter Holiday Party, and Alcala Bazaar.
Work with campus partners on career development programs for military-connected students.
Coordinate the Military Graduation Celebration Aboard the USS Midway and the USD Veterans Day Ceremony.
Coordinate and collaborate with on-campus and off-campus organizations and their representatives as a center representative.
Plan and assist in coordinating community-building activities to promote and encourage dialogue and meaning-building.
Coordinate and update marketing and media platforms, including Instagram, Facebook, Flikr, and newsletters.
Assist in managing the Military and Veterans Program website.
Perform and support qualitative and quantitative techniques to analyze and measure the effectiveness of MVP activities in conjunction with Thriving Student Model Learning Outcomes.
Assist the Director of the Military and Veterans Program in overseeing the Graduate Assistant.
Serve as a primary point of contact and advocate for incoming first- and second-year military-connected students.
Support and assist first and second year military-connected students to successfully transition to the University of San Diego by providing guidance on navigating university resources, procedures, and non-academic advising tools.
Communicate and connect with students through email, text, and social media.
Meet with assigned students to set actionable goals following initial contact.
Engage in MVP activities on and off campus, including retreats, graduation ceremonies, and weekends and evenings, in support of students’ sense of belonging.
Encourage students to examine their complex intersectional individual and community identities in relation to self and others.
Serve as an advisor to student organizations as appropriate, focusing on a sense of belonging.
Provide exceptional customer service to the USD Military and Veterans’ Center visitors.
Participate in retention teams, other campus committees, and task forces related to military-connected students as needed.
Perform additional duties as assigned.