Program Coordinator - Adult Pathways

State of Washington • Thurston County – Olympia, WA

1d • Hybrid

About The Position

The Program Coordinator plays a key role in supporting the daily operations of Adult Pathways programs and serving as a primary point of contact for students, families, educational partners, and members of the public. This position provides administrative, technical, and customer service support across multiple programs within the division. Responsibilities include responding to inquiries, reviewing and processing documents, maintaining records, supporting outreach and engagement efforts, coordinating communications, and helping ensure programs operate efficiently and effectively. Program Coordinators are expected to develop a broad understanding of Adult Pathways programs and may provide more focused support to specific programs during peak application or processing periods. This position works closely with Program Managers and may support both virtual and in-person outreach, meetings, and stakeholder engagement activities.

Requirements

• Experience providing customer service, administrative support, data entry, or office support in a professional environment.
• Experience communicating clearly and professionally with diverse audiences using plain language and a customer-centered approach.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to interpret and apply policies, procedures, and program requirements.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively in a hybrid or changing work environment with limited direct supervision.
• Demonstrated commitment to equity, diversity, inclusion, and respectful service to people from varied backgrounds and experiences.
• Strong problem-solving, analytical, and interpersonal skills.

Nice To Haves

• Experience working in higher education, workforce development, public service, or student support programs.
• Familiarity with state and federal financial aid programs.
• Experience supporting low-income, first-generation, or historically underserved populations.
• Experience with records management, document imaging systems, or records retention practices.
• Fluency or near-native fluency in a language other than English, particularly Spanish.
• Associate degree and two years of related experience, four years of related experience, or a bachelor’s degree.
• Experience supporting public-facing programs that require attention to confidentiality, accuracy, and compliance.

Responsibilities

• Provide prompt, professional, and customer-focused support to students, families, educational partners, and the public by phone and email.
• Respond to inquiries related to program eligibility, applications, enrollment, and participation.
• Troubleshoot and resolve customer issues using strong problem-solving and communication skills.
• Review, process, and track applications, forms, and supporting documentation for completeness and accuracy.
• Maintain electronic records and ensure confidentiality of sensitive information.
• Assist with outreach efforts, including managing listservs and coordinating mass communications.
• Support meetings, trainings, conferences, workshops, and stakeholder engagement activities.
• Draft, proofread, and review materials for grammar, accessibility, plain language, and readability.
• Coordinate website updates and other communications in partnership with the Communications team.
• Assist with technical support related to program applications and online systems.
• Apply and interpret agency policies, state laws (RCWs), state rules (WACs), and federal regulations, including FERPA and HIPAA.
• Help connect participants with financial aid and related state and federal benefit programs.
• Support equitable access to programs and services, including coordinating interpreter services for individuals with limited English proficiency.

Benefits

• flexible/alternative work schedules
• wellness activities
• teleworking opportunities
• Eligible employees who are new parents or legal guardians can bring their infant (six weeks to six months) when returning to work.
• tuition assistance
• tuition waiver programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed