Care Coordinator, Pathways

Lutheran Social Services of Illinois • Chicago, IL

2d • Onsite

About The Position

Lutheran Social Services of Illinois (LSSI) is seeking a full-time Care Coordinator for the Pathways to Success Program. This role involves providing high-quality, person-centered, family-centered, and recovery-oriented care coordination to clients, aiming to increase their engagement and access to desired and needed care. The position operates Monday through Friday from 9:00 am to 5:00 pm.

Requirements

• High school diploma or equivalent required.
• Knowledge of LSSI programs and how to access services, including crisis, required.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Nice To Haves

• Bachelor’s degree in social work, counseling, family therapy, or related human service field preferred.
• Certified Family Partnership Professional (CFPP), CADC, Community Health Worker (CHW), or Licensed Practical Nurse (LPN) preferred.
• CRSS, CPRS, or other Peer Certification preferred.
• Bilingual, both verbal and written, preferred.
• Experience working with Children/adolescents and families preferred.
• Trained and demonstrated competency in the Electronic Health Record preferred.
• Demonstrated understanding of the levels of care in both mental health and substance use/misuse preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Responsibilities

• Facilitate the intake process and provide education on LSSI services.
• Perform screenings and help clients create an overall coordination plan.
• Provide education to families about mental, behavioral, and physical health needs and resources available.
• Become familiar with organizations on the North/Northwest Side of Chicago to provide linkages.
• Provide navigation and warm linkages to resources that address health, housing, vocations, mental health, substance misuse/use, food insecurity, education deficits, disability needs and other resources.
• Connect clients/families with needed services.
• Initiate, cultivate, and maintain professional relationships with human services and government agencies, health service providers, and public/private groups to enhance service delivery.
• Possess knowledge of LSSI programs and how to access services, including crisis services.
• Carry a caseload of clients and perform timely follow-up.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individuals in a dignified, respectful, honest, and fair manner.

Benefits

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED