Program Compliance and Review Manager

Serigor•Baltimore, MD

6h•Hybrid

About The Position

The Program Compliance and Review Manager is a senior-level role overseeing quality assurance, case management compliance, internal reviews, risk-based monitoring, and corrective action activities for a large-scale government assistance program. The position supports program compliance and operational quality through reviews, identification of control gaps and compliance deficiencies, and development and tracking of corrective actions. The preferred candidate has experience supporting state government or human services programs, such as public benefits, Medicaid, SNAP, or child care subsidies, and may have worked with eligibility determination, case processing, case file reviews, program integrity, quality monitoring, or compliance and audit teams.

Requirements

Demonstrated knowledge of case management processes and quality assurance practices.
Senior-level experience developing or implementing risk-based monitoring frameworks.
Experience conducting internal audits and compliance reviews.
Ability to identify operational control gaps and compliance deficiencies.
Experience developing and tracking corrective action plans.
Strong communication, analytical, problem-solving, and reporting skills.

Nice To Haves

Certification in internal auditing, compliance and ethics, or regulatory compliance; examples include CIA, CCEP, CRCM, or comparable credentials.
Experience supporting state government, human services, social services, public benefits, Medicaid, SNAP, child care subsidy, or similar programs.
Experience with eligibility determination, case processing, case file reviews, program integrity, and quality monitoring.
Experience leading compliance teams, audit functions, or operational quality assurance.
Approximately 7–10+ years of relevant experience is described as a useful senior-level sourcing target, not an RFP-mandated minimum.