Compliance and Design Review Coordinator
About The Position
Keystone Pacific Property Management, LLC is hiring a Compliance and Design Review Coordinator. The role prepares evidence and ensures compliance for community association penalty matters, while serving as a liaison between homeowners and the Design Review Board. It includes conducting community inspections, documenting violations, supporting hearings and penalty matters, coordinating design review administration, and providing administrative support to the Architectural and Community Standards Board. The coordinator works with homeowners and managers to resolve compliance issues and maintain accurate records and reports. The position involves a typical office environment with low-level noise exposure, as well as driving to communities and attending community walk-throughs and inspections. Inspections may involve walking on an incline. The role requires the ability to sit, stand, and operate business equipment. Reasonable accommodations may be made for qualified individuals with disabilities.
Requirements
- Valid driver’s license and maintenance of a clean motor vehicle record.
- Reliable transportation and ability to drive to and from communities.
- 2–3 years of customer service experience.
- Organizational and computer skills.
- Ability to multitask.
- Strong attention to detail.
- Ability to maintain a positive attitude.
- Excellent interpersonal skills.
- Strong verbal and written communication skills.
- Proficiency in English.
- High school diploma or GED required.
Nice To Haves
- Bachelor’s degree is a plus.
- 1–2 years of HOA experience preferred.
Responsibilities
- Complete community site visits for compliance inspections according to contracted terms.
- Document, photograph, and record violations while maintaining accurate records.
- Maintain records of complaints and inspections and work with homeowners to resolve issues.
- Assist in creating and adopting relevant policies based on state statutes and association governing documents.
- Review and sign compliance communications.
- Serve as a point of contact for member calls and communications concerning compliance.
- Prepare facts and evidence for hearings and penalty matters for the manager.
- Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and the Design Review Board.
- Coordinate design review administration.
- Assist community members with Design Review Standards and architectural design review applications.
- Inspect completion of design review approvals and design review compliance matters.
- Update reports for managers.
- Scan and organize documents.
- Practice and adhere to Keystone’s Core Values, Mission, and Vision.
- Perform additional job duties as required by the supervisor.
Benefits
- Competitive salary
- Work-life balance
- Career growth opportunities
- Training and mentorship from successful leaders in the HOA industry
- Mileage reimbursement
- Medical insurance (HMO and PPO)
- Dental insurance
- Vision insurance
- Flexible spending account
- Pet insurance
- Pre-paid legal
- Employer-paid basic life and AD&D insurance
- Voluntary life and short-term disability insurance
- Free employee assistance program
- 401(k) retirement plan with company match
- Financial and health/wellness education
- Bereavement and mandated leave of absence, as applicable
- Paid time off (PTO)
- 12 paid holidays, including floating holidays, half days, and early office closures before certain major holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
