Program Associate - Behavioral Health Crisis Center - Part Time
About The Position
The Program Associate performs routine clerical and administrative tasks in a behavioral health office setting. The role operates in a fast-paced environment and requires multitasking, strong customer service, and interpersonal skills to greet clients and visitors promptly and courteously. Duties include answering phones, scheduling appointments, verifying insurance coverage, data entry, scanning and uploading documents into the Electronic Health Record (EHR) system, and addressing client questions and concerns. The position is part-time and is scheduled Saturdays from 7 p.m. to 7:30 a.m. and Sundays for either an 8- or 12-hour shift.
Requirements
- High school diploma or GED.
- At least 1 year of general office or administrative experience.
- Ability to multitask in a fast-paced environment.
- Strong customer service and interpersonal skills.
Nice To Haves
- At least 1 year of experience working in a medical or behavioral health setting.
- Outgoing, engaging, and personable communication skills.
- Experience working in a medical or behavioral health office.
- Excellent computer skills, including familiarity with Microsoft Word and Excel.
- Highly organized and detail oriented.
Responsibilities
- Answer phones and perform data entry.
- Schedule appointments as needed and verify insurance coverage.
- Update CSU and TOU census on a 24/7 basis.
- Complete program transfers and ensure clients have accurate dates on the Crisis Safety Platform (CSP) and myAvatar.
- Update client information in CSP and myAvatar as needed 24/7.
- Prepare hardbound charts for CSU and TOU clients upon admission, break down charts at discharge, and transfer them to paper folders for organized storage in the chart room.
- Scan and upload documents into the Electronic Health Record (EHR) system.
- Conduct CWI intake and POE for clients.
- Review and manage CSP referrals, requesting additional documentation by phone or email as necessary.
- Communicate with referral sources and external stakeholders by phone and/or email.
- Maintain the organization and cleanliness of the CWI, CSU, and chart room, and coordinate the annual transfer of charts to the Medical Records Warehouse.
- Handle client questions and concerns professionally and efficiently.
- Attend agency meetings and complete required training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
