Program Assistant - VP of Programs

Saint Francis House Inc • Boston, MA

1d • $27 - $30 • Onsite

About The Position

The Program Assistant provides comprehensive administrative and project management support to the Vice President of Programs & Services. This dynamic role supports guest-facing work at St. Francis House and works directly with the VP and closely with program leaders overseeing Behavioral Health, Day Shelter, Housing, and Workforce Development. The position helps organize, coordinate, communicate, and manage a wide range of activities with an interdisciplinary team of service providers and professionals, supporting efforts to stabilize people experiencing homelessness and other vulnerabilities.

Requirements

• Bachelor’s degree in social services, public health, administration, or a related field.
• At least 5 years of successful experience providing complex administrative and/or project management support.
• Demonstrated success meeting challenges and opportunities associated with increasing responsibilities in prior roles.
• Proactive approach to work, including seeking opportunities to contribute to project success.
• Ability to anticipate needs and challenges, communicate effectively and promptly, and identify potential solutions.
• Experience handling multiple and varied tasks and priorities successfully.
• Strong administrative skills and excellent verbal and written communication skills.
• Proven ability to build and maintain professional relationships.
• Excellent organizational skills and strong attention to detail.
• Excellent time management skills and a proven ability to meet deadlines.
• Comfort and experience using Microsoft Office, including Outlook, Word, Excel, and PowerPoint, to organize, track, and report information.
• Ability to create and edit presentations and other communication materials that include graphics.
• Ability to function well in a fast-paced and stressful environment.
• Flexibility and ability to adapt to changing priorities.
• Solid analytical and problem-solving skills.
• Reliability and consistency.
• Basic understanding of and commitment to a person-centered, recovery-oriented, and trauma-informed approach.
• Proficiency in English.

Nice To Haves

• Prior experience in human services.
• Lived experience of homelessness and/or recovery.

Responsibilities

• Organize and track projects related to programs and services on behalf of the VP and leadership team.
• Proactively and promptly manage communications and scheduling for the Vice President of Programs and Services.
• Coordinate meetings and events, including invitations, room bookings, preparation and distribution of materials, IT needs, and food arrangements and cleanup.
• Coordinate monthly reporting on department outcome measures and goals.
• Help reconcile purchases and expense reports, ensuring expenses are within applicable program and service budgets.
• Research resources and public health information to support guest-facing work.
• Support special projects across programs and services, tracking tasks, completing work, and providing updates to the VP and program leadership.
• Build and maintain positive relationships across the agency and with external stakeholders; represent the VP and projects positively and authentically.
• Accompany or represent the VP at internal or external meetings, take organized notes, and distribute them promptly.
• Adhere to the agency code of conduct.
• Perform other duties as assigned.

Benefits

• Up to 90% of individual health insurance premiums paid for Harvard Pilgrim Health Care health insurance.
• Altus dental insurance.
• Four weeks of vacation.
• Thirteen recognized holidays per year.
• Employer-paid life and disability insurance.
• Vested 403(b) retirement plan with a 5% match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level