Program Assistant - (Part-Time)

Wu Yee Children's Services•San Francisco, CA

3d•$29 - $31•Onsite

About The Position

The Program Assistant supports the daily operations of the Joy Lok Family Resource Center through administrative, programmatic, and community-engagement work. Responsibilities include reception and clerical support; accurate data entry into the Contract Management System (CMS); translation of program materials; and managing the inventory and distribution of basic-needs materials to families. The role works with center specialists to co-facilitate virtual and in-person activities, including playgroups and summer programs, and provides childcare during workshops and support groups as needed. The Program Assistant also conducts outreach to families, promotes services through social media and community events, schedules appointments and material pick-ups, and manages participant follow-ups. This is a part-time, on-site position at 880 Clay Street in San Francisco. The stated start date is November 1, 2026. The pay range is $28.72–$31.15; the posting states that benefits are not included.

Requirements

High school diploma or GED.
At least 12 units of Early Childhood Education; the posting also specifies 12 ECE units in Child Development Education.
Proficiency in reading, writing, and speaking Chinese.
Proficiency in reading, writing, and speaking English.
Experience providing reception support, managing multi-line phone messages, word processing, filing, maintaining inventory, and accurately entering data into systems such as CMS.
Experience serving as a primary point of contact for clients, welcoming visitors, conducting reminder calls, and helping families schedule appointments and material pick-ups.
Experience promoting services through social media, in-person engagement, and community recruitment events.
Experience co-facilitating virtual and in-person activities, supporting family field trips, and providing childcare during workshops.
Experience translating program materials.
Proficiency with word processing, electronic form management, and data-entry platforms such as CMS.
Ability to translate program materials accurately and communicate effectively with diverse client populations.
Ability to use virtual meeting platforms and social media platforms for activities and outreach.
Ability to maintain inventory, coordinate scheduling to prevent overcrowding, and manage follow-up logs and documentation accurately.
Familiarity with early literacy, healthy brain development, and basic childcare.
Strong relational, communication, collaboration, problem-solving, organizational, and customer-service skills; ability to adapt to program needs and work respectfully with diverse families and colleagues.
Ability to travel regularly among administrative offices, Early Learning Centers, and partner sites throughout San Francisco.
Ability to frequently lift and carry items up to 15 pounds and occasionally lift and carry supplies or equipment weighing up to 50 pounds.

Responsibilities

Provide administrative support to the Office Manager and Family Resource Center staff.
Provide backup reception support, welcome callers and visitors, and document and route messages and referrals in a timely manner.
Accurately enter program data and attendance into the Contract Management System (CMS).
Prepare documents, files, reports, copies, and collated materials, and perform word processing.
Maintain inventory and serve as the primary contact for basic-needs materials for families, including coordinating and distributing monthly deliveries.
Schedule family material pick-ups to prevent overcrowding; photocopy gift cards with client signatures and complete follow-up logs.
Translate program materials.
Assist with program research, development, and assessment.
Co-facilitate virtual and in-person activities, including playgroups and summer programs, and support planning family field trips and community events.
Provide administrative support for healthy brain development workshops and early literacy coaching services.
Provide childcare support during workshops and support groups as needed.
Conduct outreach to new and existing families, make workshop reminder calls, and complete required electronic forms.
Attend outreach and recruitment events to promote services, engage families, and recruit program participants.
Follow up with participants and coordinate Cross-Sector workshops, including connecting NEMS-referred families with other Joy Lok services as needed.
Support and participate in special projects, community outreach activities, and community meetings.
Promote Joy Lok services to parent groups and community members through in-person engagement, social media, and other outreach methods.
Perform other duties as assigned.
Welcome on-site visitors, determine the nature of their business, and connect them with appropriate staff or individuals.