Program Assistant Part-Time

Upbring•Lubbock, TX

155d•Onsite

About The Position

The Program Assistant provides support for the Neighborhood House program and Director of Emergency Assistance. This role involves handling all inquiries for services, scheduling appointments for utility assistance, processing and approving applications, and reviewing, processing, and approving utility payments, rental assistance, and food vouchers in accordance with Agency and licensing standards and other federal, state, and local regulatory requirements on an as needed basis. This position is a Part-Time position.

Requirements

High School Diploma or equivalent
Two (2) years of clerical or administrative experience
Ability to build a positive rapport with people, strong customer service skills
Strong people and interpersonal skills with the demonstrated ability to communicate professionally, interact with all levels of management in a clear and concise manner
Ability to work independently with limited supervision; ability to take initiative
Ability to work with different programs with different requirements simultaneously including making decisions
Strong computer skills; high proficiency with Microsoft Word, Excel, and Outlook

Nice To Haves

Associate's degree in Business Administration or closely related field
Three (3) years of clerical or administrative experience
Bilingual (fluent in Spanish written and conversational), highly preferred

Responsibilities

Schedule appointments for utility assistance
Review applications and ensure all forms and attachments are properly and accurately completed, signed, and dated
Assist applicants in completing applications for utility assistance, rental assistance, and food vouchers
Prepare reports for the utility grant, rental assistance, and food vouchers as requested
Analyze, process and approve rental assistance applications under program policy guidelines
Analyze, process and approve food vouchers under program policy guidelines
Serve as the primary contact for all inquiries related to program information related to utility assistance, rental assistance, and food vouchers
Ensure client and sensitive Agency information, files, and records are securely maintained
Maintain the confidentiality of all client and Agency information
Collect and enter pledges into the appropriate vendor database
Assist the Director with reviewing and processing utility payments, financial-related invoices, and statements, and follow up as needed
Assist with the preparation and submission of reports to funding sources, the local advisory committee, and applicable departments within Upbring
Work closely with the Director of Emergency Assistance and program staff to ensure the program is operating effectively and efficiently, and meeting the needs of the clients and operating in accordance to Agency and licensing standards, funding requirements, and other federal, state, and local regulatory requirements
Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices