Digital Program Assistant - Part-Time

Iowa State University•Ames, IA

About The Position

The Crop Protection Network with Iowa State University Extension and Outreach is seeking applicants for a Digital Program Assistant. This is a part-time (50% appointment) position that supports the Crop Protection Network (CPN) by coordinating digital resources, technology support, and program operations. The role enhances the accessibility, usability, and impact of CPN's educational programs and digital tools. The Digital Program Assistant will assist with multimedia production, website content management, online educational resources, technical support, and program reporting, ensuring CPN resources are delivered efficiently to researchers, Extension professionals, crop advisors, and other stakeholders. This position involves working closely with CPN Directors and contributors across the network, providing technical assistance, supporting digital communications, maintaining online resources, and assisting with the day-to-day operation of CPN's digital platforms and educational programs. This position will be classified as a Program Assistant II.

Requirements

High school diploma or equivalent
3 years of related experience

Nice To Haves

Experience providing technical support or user training.
Experience providing administrative support.
Experience managing content for websites, social media, etc.
Familiarity with agriculture, crop production, crop protection, entomology, plant pathology, agronomy, integrated pest management, or Extension programs.
Proficiency in Microsoft Office Suite programs.

Responsibilities

Support the production and distribution of CPN digital content, including podcasts, videos, website content, YouTube resources, transcripts, captions, newsletters, and other multimedia products.
Assist with posting and maintaining website content, ensuring digital resources are accurate, accessible, and consistent with CPN branding and accessibility standards.
Provide technical assistance to CPN contributors and stakeholders using CPN and EDDMapS tools and digital resources.
Assist with user support, troubleshooting, accessibility requirements, online training, webinars, and digital platforms.
Serve as an initial point of contact ('help desk') for users experiencing technical issues and coordinate solutions with internal staff and external partners when appropriate.
Support day-to-day CPN operations by maintaining databases, compiling program metrics, assisting with reporting, tracking project outcomes, coordinating digital assets, supporting meetings and workshops, and assisting with grant reporting and other administrative functions that support CPN programs.