Program Assistant/ Millcreek of Hernando -FT

Acadia Healthcare•Nesbit, MS

11d

About The Position

The Program Assistant plans, directs, and coordinates activities of the facility’s therapeutic programs. The role provides management and oversight of the facility program and helps ensure quality care and outcomes for patients. Responsibilities include program planning and implementation, operational efficiency, staff management, care coordination, treatment planning, records oversight, and compliance with organizational procedures and applicable standards. The position may direct counselors, clinical staff, or other facility staff involved in service delivery and may carry an assigned caseload if applicable to the program. The role also provides outreach in the area of clinical specialty as needed and is expected to maintain a positive, empathetic, and professional attitude toward patients, address complaints, and prioritize patient safety.

Requirements

Bachelor’s degree in behavioral or mental health, or a closely related field.
Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
Valid driver’s license, if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
First aid may be required depending on state or facility requirements.

Responsibilities

Develop and maintain administrative and clinical operations that provide quality care and outcomes for patients.
Contribute to planning and implementing program goals, objectives, personnel, resources, and equipment.
Implement approved program objectives, timetables, expected outcomes, and measures for assigned areas of responsibility.
Oversee the program budget and policies regarding participant involvement, program requirements, and benefits.
Direct counselors, clinical staff, or other facility or clinic staff involved in delivering program services, as applicable.
Provide management and oversight for the facility program.
Develop and implement procedures that support efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing processes according to facility or clinic procedures.
Manage staff, including hiring, development, training, performance management, and communication.
Manage an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans and develop, maintain, and audit charts and records for people receiving services.
Serve as a liaison and consult with staff on issues, regulations, and standards related to the area of clinical specialty.
Assist in developing and implementing operating policies and procedures; ensure workflows align with organizational objectives, treatment protocols, regulations, and standards of care.
Ensure operations comply with environmental, safety, and infection-control requirements.
Provide outreach services in the area of clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety.
Perform other functions and tasks as assigned.