Assistant Director of Engineering (FT)

Grand Traverse Resort•Acme, MI

About The Position

The Assistant Director of Engineering provides management and leadership to engineering staff and supports day-to-day operations and workflow. The position directly manages Resort Maintenance, Field Maintenance, and the Painting/Installation crew, and supports other Engineering functions as needed. It ensures maintenance technicians and departmental supervisors respond promptly, follow through, and provide excellent customer service to guests, residents, members, and resort departments. The position reports to and takes direction from the Director of Engineering. The role plans and manages the daily workload of direct reports, with a focus on guest service, guest-facing maintenance, and projects. It supports equipment and facility operations, regulatory compliance, preventative maintenance, work-order and inventory systems, vendor and contractor coordination, documentation, safety, and emergency response. The Assistant Director also oversees employee performance and development, department communications and records, and adherence to company policies and operating standards. The position involves physical maintenance work and may require working at heights, using tools and equipment, and performing a variety of tasks associated with plumbing, electrical work, carpentry, painting, and other building systems. The work takes place in a fast-paced environment and may involve mechanical, electrical, weather, and other workplace hazards. A flexible schedule may be needed, including evenings, weekends, and occasional holidays.

Requirements

Associate’s or bachelor’s degree in a technical field, or four years of direct experience in institutional maintenance; hospitality experience is preferred.
Five years of supervisory experience.
Knowledge of facility management, including HVAC, plumbing, electrical, refrigeration, preventative maintenance, kitchen equipment, boilers, roofing, and other applicable commercial building systems.
Valid Michigan driver’s license and eligibility for coverage under the GTRS insurance policy.
Experience with computer work-order systems and Microsoft operating systems.
Knowledge of machines and tools, including their design, use, repair, and maintenance.
Strong interpersonal and teamwork skills, including the ability to motivate others and set a good example.
Effective time-management skills and the ability to identify complex problems, evaluate options, and implement solutions.
Excellent written and verbal customer-service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Positive and motivated attitude and ability to perform effectively under high pressure or volume.
Ability to work from a 12-foot ladder or personnel lift at heights up to 35 feet.
Ability to use power tools, hand tools, and electrical wiring, and to work with lockout/tagout procedures.
Ability to grasp, manipulate, and assemble objects; walk, sit, reach, climb, balance, stoop, kneel, crouch, crawl, and stand for extended periods.
Ability to lift up to 40 pounds.
Ability to comprehend and follow directions and handle stressful or difficult situations while remaining focused and professional.
Ability to see objects at close range and at a distance.
Ability to perform complex or varied tasks under deadlines and tight schedules, including last-minute requests and changes.
Ability to maintain courteous and professional engagement with internal and external guests.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays as needed.

Nice To Haves

Knowledge of HVAC, mechanical, electrical, plumbing, and controls systems.
Institutional maintenance experience in hospitality.

Responsibilities

Plan and manage the day-to-day workload of direct reports, focusing on guest service, guest-facing maintenance, and projects.
Maintain the department ledger, track expenses, coordinate billing, and arrange setup and services.
Install, operate, or maintain equipment, systems, or processes needed to serve guests and employees.
Assist the Director with regulatory compliance involving MIOSHA, DEQ, and the Health Department.
Assist with equipment operation, troubleshooting, diagnosis, and repairs.
Help establish quality standards, preventative maintenance programs, work-order systems, inventory controls, repair and maintenance work, and room-call processes.
Oversee preventative maintenance to ensure equipment and facilities are serviced according to standards.
Assist with vendor or contractor bids and negotiations, and initiate purchase orders.
Maintain documentation and inventories needed for building and equipment maintenance and operation.
Oversee facility-operation safety and physical response to natural or unnatural emergencies.
Interpret company policies and enforce safety regulations.
Maintain assigned tools, equipment, and mobile radio; respond to radio communications professionally.
Communicate with the supervisor and provide department management as required, including attending and directing weekly engineering staff meetings.
Maintain strong working relationships with internal and external customers and provide a memorable experience.
Model accountability, positive responses to instruction, constructive feedback, and the company’s core values and standards.
Ensure work is done safely, follows standard operating procedures, and uses personal protective equipment as required.
Ensure employees maintain valid certifications and administer policies and procedures fairly and consistently.
Create a motivating work environment, communicate expectations, promote teamwork, train and develop employees, and monitor work in progress.
Coach, counsel, and discipline employees as appropriate; listen to and resolve employee concerns promptly and effectively.
Complete evaluations, schedules, purchase orders, timesheets, and employee documentation in a timely manner.
Make responsible and timely decisions while adhering to budget adjustments, constraints, and limitations.
Perform other duties as assigned.