Assistant Director of Engineering (FT)

Grand Traverse Resort and Spa•Acme, MI

About The Position

The Assistant Director of Engineering provides management and leadership to engineering staff and supports day-to-day operations and workflow. The position directly manages Resort Maintenance, Field Maintenance, and the Painting/Installation crew, and supports other Engineering functions as needed. The role ensures maintenance technicians and departmental supervisors respond promptly, follow through, and provide excellent customer service to guests, residents, members, and resort departments. The position reports to and takes direction from the Director of Engineering. The Assistant Director plans and manages direct reports’ workloads, with a focus on guest service, guest-facing maintenance, and projects; maintains department financial and operational records; oversees equipment, facilities, preventative maintenance, safety, and emergency response; and assists with regulatory compliance, repairs, vendor contracts, bids, and purchasing. The role also leads staff meetings, maintains communication with the supervisor, and supports employee development, accountability, and adherence to resort standards and safety procedures. The position requires an associate’s or bachelor’s degree in a technical field or four years of direct experience in institutional maintenance, as well as five years of supervisory experience. Candidates must have broad facility-management knowledge, a valid Michigan driver’s license, and experience with computer work order systems and Microsoft operating systems. The work involves physical activity, use of tools and equipment, elevated work, and exposure to mechanical, electrical, weather, and other workplace hazards. Schedules are flexible and may require evenings, weekends, and occasional holidays.

Requirements

An associate’s or bachelor’s degree in a technical field, or four years of direct experience in institutional maintenance; hospitality experience is preferred.
Five years of supervisory experience.
Knowledge of facility management, including HVAC, plumbing, electrical, refrigeration, preventative maintenance, kitchen equipment, boilers, roofing, and other applicable commercial building systems.
Valid Michigan driver’s license and ability to be insured under the GTRS insurance policy.
Experience using computer work order systems and Microsoft operating systems.
Knowledge of machines and tools, including their design, use, repair, and maintenance.
Strong interpersonal, teamwork, customer service, and written and verbal communication skills.
Ability to motivate others, set a positive example, and provide and receive feedback constructively.
Effective time-management skills and ability to identify complex problems, evaluate options, and implement solutions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to remain motivated and positive and perform effectively under high pressure or volume.
Ability to work from a 12-foot ladder or personnel lift up to 35 feet.
Ability to use power tools, hand tools, and electrical wiring, and to work with lockout/tagout procedures.
Ability to grasp, manipulate, and assemble objects; walk, sit, reach, climb or balance, and stoop, kneel, crouch, crawl, or stand for long periods.
Ability to lift up to 40 pounds.
Ability to comprehend and follow directions, see objects at close and distant ranges, and perform complex or varied tasks under deadlines and tight schedules.
Ability to handle stressful or difficult situations while remaining focused and professional, and to interact courteously and professionally with internal and external guests.
Ability to work productively under strict time restraints and variable deadlines, including last-minute requests and changes.
Ability to work a flexible schedule that may include evenings, weekends, and occasional holidays.
Must pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Hospitality experience in institutional maintenance.
Knowledge of HVAC, mechanical, electrical, plumbing, and controls.

Responsibilities

Plan and manage the day-to-day workload of direct reports, focusing on guest service, guest-facing maintenance, and projects.
Maintain the department ledger, track expenses, coordinate billing, and arrange setup and services.
Install, operate, or maintain equipment, systems, or processes required to service guests and employees.
Assist the Director in working with MIOSHA, DEQ, and the Health Department to ensure resort practices comply with federal, state, and local regulations.
Assist the Director with equipment operation, troubleshooting, diagnosis, and repairs.
Assist in establishing quality standards, preventative maintenance programs, work order systems, inventory control, repair and maintenance work, and room calls.
Oversee the preventative maintenance program and ensure equipment and facilities are attended to according to standards.
Assist with vendor or contractor contract negotiations and bids, and initiate purchase orders.
Maintain documentation and inventories required for proper building and equipment operation.
Oversee facility operations safety and the physical response to natural or unnatural emergencies.
Interpret company policies for workers and enforce safety regulations.
Maintain assigned tools and equipment, including personally assigned mobile radio, and respond to radio calls professionally.
Maintain communication with the supervisor and provide department management as required, including attending and directing weekly engineering staff meetings.
Maintain strong working relationships with internal and external customers and provide a memorable experience.
Ensure accountability for assigned duties, work, and performance expectations; model a positive response to instructions and procedures and give and receive feedback constructively.
Ensure work is completed safely, in accordance with standard operating procedures and personal protective equipment requirements.
Follow uniform and personal appearance standards, GTRS Core Values, and GTRS policies, procedures, and standards; ensure employee accountability to those requirements.
Comply with workplace health and safety operating and reporting procedures, including OSHA and MIOSHA requirements.
Ensure employees maintain valid certifications and administer policies and procedures fairly and consistently.
Set and communicate job expectations, foster teamwork, train and develop staff, monitor work, coach and counsel employees, address employee problems, and use disciplinary methods when appropriate.
Complete evaluations, schedules, purchase orders, timesheets, and employee documentation in a timely and efficient manner.
Make responsible and timely decisions within budget adjustments, constraints, and limitations.
Perform other duties as assigned.