Program Assistant

The Salvation Army USA Central Territory • Milwaukee, WI

3h • Onsite

About The Position

At The Salvation Army Adult Rehabilitation Center, your work helps support individuals on their journey to recovery. As a Program Assistant On Duty, you will help ensure the safety, structure, and smooth operation of the program during assigned shifts while supporting beneficiaries and maintaining program standards.

Requirements

• Ability to maintain safety, security, and organization within a residential program environment
• Reliable attendance and punctuality
• Strong communication and interpersonal skills
• Ability to remain calm and respond effectively in emergency or high-pressure situations
• Basic math and computer skills, including data entry and reporting
• Ability to follow policies, procedures, and program guidelines
• Ability to work a flexible schedule, including evenings, weekends, overnight shifts, and holidays
• Ability to stand, walk, and complete facility rounds throughout the shift
• Ability to bend, reach, climb stairs, and perform physical tasks as needed
• Ability to lift up to 20 lbs regularly and assist with up to 50 lbs occasionally
• Valid Driver’s License with ability to drive on behalf of The Salvation Army per policy
• High school diploma or equivalent

Nice To Haves

• Previous experience in residential programs, social services, customer service, or security
• Experience working with individuals in recovery or structured program environments
• Experience with reporting systems, Microsoft Teams, Word, or Excel

Responsibilities

• Maintain a safe, secure, and orderly environment within the facility
• Monitor beneficiary activity, movement, and adherence to program rules and schedules
• Conduct facility rounds, bed checks, and building walkthroughs
• Respond to incidents and complete required reports and documentation
• Assist with beneficiary orientation, guidance, and general support
• Lead house meetings and communicate program expectations and updates
• Support intake processes, including assessments when needed
• Oversee medication call procedures and ensure proper documentation
• Administer required testing (e.g., breathalyzer or urinalysis) as needed
• Supervise beneficiaries assigned to work therapy tasks and provide guidance
• Provide transportation for beneficiaries when assigned, following safety guidelines
• Complete daily reports and accurately document program activities and incidents
• Support recreational and program activities when scheduled

Benefits

• Comprehensive medical, dental, vision, and hearing coverage
• Prescription drug plan
• Voluntary life insurance
• Competitive pension plan
• 403(b) retirement savings plan (immediate eligibility)
• Vacation days (accrual begins after first month, eligible after 90 days)
• Paid sick days
• Personal days
• Floating holidays
• Paid holidays (immediate eligibility)
• Paid training on program policies, procedures, and safety protocols
• Ongoing coaching and support from leadership
• Opportunity to build experience in human services and program operations
• Employee Assistance Program and additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED