Program Assistant

Summa Health At Home and Hospice•Akron, OH

1d•Onsite

About The Position

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. As a Program Assistant, the work you do every day makes a difference in the lives of our patients by assisting the field staff in providing exceptional care by scheduling visits to meet client care needs effectively and efficiently.

Requirements

High-School graduate or equivalent
At least one year of experience in the Health Care industry
Proficiency in medical terminology
Capable of all physical demands
Compassionate communicator with a positive attitude.
Patience is a virtue when working with patients, families, physicians, and coworkers.
Attention to detail is critical, as is being observant and following directions.
Critical thinker and the ability to problem solve clinical needs.
Technical skills to include Microsoft products and EMR systems.

Nice To Haves

Associates Degree preferred
experience in home care/hospice is desirable

Responsibilities

Assign new patients to clinicians according to scheduling protocols.
Ensure that all patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.
Match patients with a field staff member by determining best match in clinical skill sets and personality.
Coordinate day-to-day schedules for field staff.
Address missed, declines, unverified, and reassigned visits with field staff.
Manage daily workflow in company database and process daily and weekly report.
Respond promptly and courteously to all patients’ inquiries or problems.
Collaborate with director/supervisor regarding client concerns or complaints.
Understand and practice agency policies and procedures and follow Medicare guidelines.
Participate in On-Call requirements which may be up to 3-5 times per quarter.