Per Diem - Days Shift - Program Assistant - Radiology Administration Department
About The Position
The Program Assistant is an entry-level position within Radiology Administration that provides clerical, technical, and workflow support to the PACS Administrator and Imaging Services team. The role assists with image management activities, helping ensure imaging studies are available, organized, and routed appropriately within the Picture Archiving and Communication System (PACS). The Program Assistant supports daily operations by responding to routine imaging requests, helping troubleshoot basic image access issues, assisting with image transfers, maintaining documentation, and communicating with internal departments and external facilities as directed. Strong attention to detail, professionalism, confidentiality, and a willingness to learn imaging systems and department workflows are required. Work is primarily performed in an office or imaging department in a healthcare environment. The role involves frequent use of computers, telephones, and standard office equipment; handling confidential patient information; and coordinating with clinical staff, providers, patients, outside facilities, and administrative personnel. Frequent interruptions, competing priorities, and time-sensitive image requests may occur. Occasional exposure to clinical areas may occur when coordinating with imaging staff or supporting department needs.
Requirements
- High school diploma or equivalent required.
- Strong attention to detail and basic computer skills.
- Ability to follow established procedures and manage multiple routine requests in a timely manner.
- Ability to communicate professionally with staff, providers, patients, and outside facilities.
- Reliability, organization, and confidentiality.
- Willingness to learn PACS, imaging workflows, medical terminology, patient privacy requirements, and department-specific processes.
- Ability to recognize when issues need to be escalated to the PACS Administrator or other appropriate team members.
- Ability to sit for extended periods, view computer monitors, enter data accurately, and communicate effectively in person, by phone, and electronically.
- Ability to maintain focus and attention to detail while performing repetitive tasks related to image review, documentation, and request tracking.
Nice To Haves
- Associate degree or coursework in healthcare, health information, information technology, or a related field.
- Previous experience in a healthcare, radiology, medical records, information technology, or customer service setting.
- Experience using computers, electronic records, or imaging-related systems.
Responsibilities
- Assist the PACS Administrator with routine image management tasks, including locating, verifying, importing, exporting, routing, and monitoring imaging studies as directed.
- Support daily PACS workflow by helping confirm imaging exams are available for review and requested images are delivered to the appropriate destination in a timely manner.
- Respond to routine image-related requests from radiologists, technologists, providers, clinical departments, and outside facilities in a professional, service-focused manner.
- Assist with basic troubleshooting related to image availability, study access, incomplete information, or routing concerns, and escalate complex issues to the PACS Administrator or appropriate team member.
- Maintain accurate documentation of image requests, transfers, corrections, downtime activities, and other PACS-related support tasks.
- Assist with quality checks to identify duplicate studies, mismatched patient information, missing images, or other issues that may affect imaging workflow.
- Provide administrative support for Radiology Administration, including data entry, filing, scanning, tracking requests, preparing reports, and supporting departmental communication as needed.
- Maintain patient confidentiality and follow applicable privacy, security, and organizational policies when handling imaging information and patient records.
- Communicate clearly with team members and customers about request status, next steps, and required follow-up.
- Participate in training and demonstrate willingness to learn PACS functions, imaging terminology, Radiology workflows, and department procedures.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
