Program Assistant

Coast Mental Health•Coquitlam, BC

14d•CA$31 - CA$32•Hybrid

About The Position

Reporting to the Program Managers, the Program Assistant provides administrative support to three sites within the Rehabilitation and Recovery (R&R) Division. This position works across multiple program locations in Coquitlam and White Rock and requires regular travel between sites to support day-to-day operations. The Program Assistant is responsible for a wide range of administrative, scheduling, payroll, and records management functions that support program operations. The role requires sound judgment, initiative, strong organizational skills, and the ability to prioritize competing demands while maintaining confidentiality and providing excellent customer service to staff, clients, community partners, and the public.

Requirements

Successful completion of Grade 12
Office Administration Certificate and/or post-secondary training in office administration and/or a combination of education, experience and training
Ministry of Justice Criminal Record Clearance
1 years related experience
WHMIS Certification

Nice To Haves

Priority given to applicants with background in Mental Health and/or related Community Social Services or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work.

Responsibilities

Provide administrative support across three Rehabilitation and Recovery Division sites, travelling regularly between program locations in Coquitlam and White Rock to meet operational needs and support staff, clients, and program activities.
Prepare correspondence, reports, forms, and other program documentation, while maintaining organized filing and records management systems.
Perform advanced word processing functions, including preparing correspondence, meeting minutes, reports, spreadsheets, statistical reports, and distributing information as required.
Act as the first point of contact by answering telephones, responding to inquiries, determining the urgency of calls, and directing them to the appropriate staff member.
Welcome clients and visitors, provide program and resource information, and respond to general inquiries in a professional and respectful manner.
Compile, prepare, and maintain statistical records and reports to support workload monitoring, program planning, and reporting requirements.

Benefits

100% employer-paid benefits for employees and their families.
Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
General sick-leave accruals.
Long-term disability programs.
Short-term disability programs available to exempt positions only.
5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching.
Cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
Municipal Pension Plan with guaranteed lifetime monthly pension when you retire.