Program Assistant – ACTT Community Mental Health Team
About The Position
Pyramid Healthcare is seeking a compassionate, organized, and detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Charlotte, NC. This full-time position plays a vital role in supporting a multidisciplinary team that provides community-based mental health services to individuals living with serious and persistent mental illness. As the Program Assistant, you will coordinate the daily administrative operations of the ACTT program. This position is essential to maintaining accurate documentation, ensuring regulatory compliance, supporting communication across the team, and helping deliver high-quality, person-centered care.
Requirements
- High School Diploma or GED required.
- Excellent organizational and multitasking skills.
- Strong written and verbal communication abilities.
- Professional, dependable, and detail-oriented.
- Ability to handle confidential information with discretion.
- Proficient with Microsoft Office, email, scanners, and standard office technology.
Nice To Haves
- Associate degree or administrative certification preferred.
- Minimum of one year of experience in a behavioral health, mental health, healthcare, or human services setting preferred.
- Experience working with Electronic Medical Records (EMR) systems strongly preferred.
Responsibilities
- Manage and maintain accurate client records and program documentation.
- Scan, upload, and archive clinical, intake, and discharge documentation.
- Track and monitor service authorizations, person-centered plan updates, NC-TOPPS submissions, chart audits, and monthly reporting requirements.
- Maintain internal tracking systems and notify leadership of overdue items or compliance concerns.
- Contact clients regarding appointments, scheduling changes, and follow-up needs.
- Prepare intake packets, update program forms, and maintain office and program supplies.
- Provide phone and administrative coverage during staff absences, breaks, and vacations.
- Support ACTT team operations through effective communication and coordination.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
