Program Assistant - Community Mental Health

Pyramid Healthcare•Williamston, NC

8h•Onsite

About The Position

Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support their Assertive Community Treatment Team (ACTT) in Williamston, NC. This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges. As the Program Assistant, the role involves coordinating the daily administrative operations of the ACTT program, which is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.

Requirements

High School Diploma or GED
Excellent organizational and multitasking abilities
Strong written and verbal communication skills
Professional demeanor with high ethical standards
Comfortable with phones, computers, scanners, and office software

Nice To Haves

At least 1 year of experience in a mental health, behavioral health, or healthcare setting
Experience with Electronic Medical Records (EMR)

Responsibilities

Manage and maintain accurate mental health records and documentation
Scan, upload, and archive discharge and clinical documents
Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates
Maintain internal tracking systems and alert leadership to trends or overdue items
Contact clients to confirm appointments and follow-up needs
Prepare intake packets, update forms, and manage program material inventory
Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed