Program Assistant

Bay Area Community Resources•Fairfield, CA

45d•Onsite

About The Position

The Program Assistant plays an essential role in creating a welcoming, organized, and family-friendly environment where children and caregivers feel valued, supported, and connected. Serving as one of the first points of contact for families, the Program Assistant helps ensure that interactions reflect the Fairfield First 5 Center's commitment to warmth, inclusion, and meaningful, relationship-centered engagement. This position balances family support with administrative coordination and operational functions. Working closely with the Program Administrator and Center team, the Program Assistant helps ensure programs run smoothly by welcoming families, coordinating participant registration, supporting classes and events, maintaining data systems, and helping prepare the Center for daily programming. The Program Assistant also contributes directly to children's and families' experiences by supporting play-based activities, providing childwatch during parent education classes, facilitating designated programming after training, and helping connect families with Center services and community resources. Through relationship-building, and collaborative teamwork, the Program Assistant helps strengthen family engagement and foster a welcoming community where families can thrive. The Fairfield First 5 Center (F5C), opening in Summer 2026, will be a vibrant and welcoming hub for families with young children ages 0–5. Funded by First 5 Solano and operated by Bay Area Community Resources (BACR), the Center provides no-cost parent-child interactive classes, developmental screenings, parent education, leadership opportunities, and connections to community resources. We believe parents and caregivers are their child's first and most important teacher. Through engaging early learning experiences, family-centered support, and opportunities for connection, the Center helps families strengthen parent-child relationships, build understanding of child development, support school readiness, and foster healthy growth and well-being. The Fairfield First 5 Center will serve a rich mosaic of families, cultures, languages, and lived experiences. We value candidates who bring experience working alongside communities of diverse backgrounds and who demonstrate a commitment to culturally responsive, community-centered, strengths-based, and equity-focused practices.

Requirements

High school diploma or equivalent required
Bilingual fluency in English and Spanish (spoken and written) required
Experience providing administrative or program support in a professional setting
Strong customer service and relationship-building skills
Ability to communicate warmly and professionally with children, caregivers, colleagues, and community partners
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Ability to balance administrative responsibilities with direct family engagement
Ability to work independently while contributing positively to a collaborative team
Ability to maintain confidentiality and exercise sound judgment
Willingness to learn new systems, curricula, and family support practices
Excellent verbal and written communication skills in English and Spanish
Ability to build trusting relationships with children, caregivers, colleagues, and community members from varied cultural, linguistic, and lived-experience backgrounds
Ability to create welcoming environments where families feel respected, valued, and connected
Strong interpersonal skills with a positive, solution-focused approach
Ability to collaborate effectively across multiple staff roles and community partners
Passion for supporting young children and families
Commitment to culturally responsive, community-centered, and strengths-based practice
Highly organized, dependable, and detail-oriented
Ability to take initiative, adapt to changing priorities, and solve problems independently
Commitment to ongoing learning and professional development
Ability to communicate openly, respectfully, and collaboratively
Proficiency with Google Workspace and basic office technology
Ability to utilize electronic data systems and maintain accurate documentation
Ability to regularly lift up to 25 pounds as part of classroom setup, event preparation, and Center operations

Nice To Haves

Coursework in Early Childhood Education, Child Development, Human Services, or a related field preferred
Experience working with young children and families in an educational, community-based, customer service, or family-serving setting
Early Childhood Education (ECE) units and/or experience in an early childhood or childcare setting
Experience supporting family-facing or community-based programs
Experience with participant databases, data entry, or program documentation
Experience using Google Workspace (Docs, Sheets, Forms, Calendar, etc.)

Responsibilities

Welcome and support new and returning families, creating a warm and positive first impression
Conduct Center tours, assist with participant registration, and help families access appropriate programs and services
Provide interpretation and translation for Spanish-speaking families, staff, and community partners
Build relationships that encourage ongoing family participation and engagement
Partner with the Program Administrator to support daily Center operations
Answer phones, complete clerical tasks, maintain records, and support participant data entry
Help prepare classrooms and program spaces for daily activities
Assist with marketing materials, communications, and program logistics
Support overall Center operations and shared team responsibilities
Coordinate and facilitate designated open play experiences and children's activities
Provide childwatch during adult-only parent education programming
Receive training to facilitate designated parent-child programming
Support families during Center events, workshops, and community activities
Participate in outreach activities that increase awareness of Center services
Coordinate and support Parent Volunteers participating in Center programming
Assist with special events and community engagement activities
Build positive relationships with community partners and visitors
Receive training and conduct Ages and Stages Questionnaire (ASQ) developmental screenings
Obtain Community Health Worker (CHW) certification in alignment with CalAIM requirements
Participate in ongoing professional development related to family engagement, child development, and Center operations