Program Assistant - Health Equity for Adolescents in the Legal System (HEAL)

Physician Affiliate Group of New York • New York, NY

3d • $30 - $30 • Onsite

About The Position

The Program Assistant supports the Health Equity for Adolescents in the Legal System (HEAL) Program, an NYC Health + Hospitals initiative providing medical services to young people in City custody. The program delivers care across secure detention sites, school-based health centers, and non-secure group homes. The position may be assigned to any site and is based at Crossroads Juvenile Center and Horizon Juvenile Center. The schedule is 37.5 hours per week, with flexibility required to cover call-outs and vacations.

The role provides administrative and operational support for medical services, including managing records and logs, coordinating patient movement and appointments, tracking court orders, and using electronic systems to prepare reports. The Program Assistant works with medical staff, drivers, and ACS staff, referring ACS inquiries to the Deputy Director.

Requirements

• High school diploma and two years of college, or an Associate Degree.
• Experience with Microsoft Office Suite.
• Experience in Project and Program Management.
• Must pass all appropriate screenings to work in a secured setting with young people.

Nice To Haves

• At least two years of experience working as an Administrative Assistant or in a similar role in a people-facing and/or healthcare setting.
• Past experience working in a collaborative and fast-paced environment.
• Health records data system experience.

Responsibilities

• Answer telephones and direct calls as needed.
• Coordinate the movement of charts and medication with medical staff and the driver, as required.
• Log court orders and ensure appropriate tracking and compliance.
• Interface with ACS staff on specific questions and refer all ACS staff inquiries to the Deputy Director.
• Use essential electronic system functions to extract data from relevant systems for reports.
• Collect sick call requests and schedule them as appropriate.
• Follow shift opening and closing procedures.
• Maintain required logs, including Daily Visit Log, Emergency Room Calls/Hospital Runs, Incident Reports, New Admissions, Pharmacy Orders, Restricted Activities, Special Needs, Special Diets, Special Confinement, SHU, Discharge/Transfer, Shift Report, and Specialty Clinic logs.
• Compile data, update Special Needs, Restricted Activities, and Diet Order forms daily by 8:30 a.m., and distribute them to appropriate entities for Secure Detention and Non-Secure Detention Sites.
• Track house pass patients and schedule referral medical visits.
• Update weekly specialty clinic schedules, coordinate patient movement to visits, and track completed clinic visits.

Benefits

• 401(k) company contributions: an immediately vested 3% contribution of base earnings, with an additional 7% company contribution after one year of service; no employee match is required.
• Generous annual paid time off, including vacation and holidays.
• Medical, prescription, and dental coverage.
• Life insurance and Accidental Death and Dismemberment (AD&D) coverage equal to three times salary, up to $250,000, at no cost to the employee; additional voluntary employee-paid coverage is available.
• Healthcare and dependent care flexible spending accounts.
• Pre-tax employee-paid contributions for commuting expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree