Program Assistant - Health Equity for Adolescents in the Legal System (HEAL) (31047)

Physician Affiliate Group of New York • Brooklyn, NY

1d • Onsite

About The Position

Physician Affiliate Group of New York (PAGNY) is hiring a Program Assistant for the Health Equity for Adolescents in the Legal System (HEAL) Program, an NYC Health + Hospitals initiative serving young people in City custody. The program provides medical services across secure detention sites, school-based health centers, and non-secure group homes. The role supports operations at Crossroads Juvenile Center and Horizon Juvenile Center and may be assigned to any site. The schedule is 37.5 hours per week, with flexibility required to cover call-outs and vacations.

The Program Assistant provides administrative and coordination support for medical services. Duties include managing calls, coordinating charts and medication movement, tracking court orders, collecting sick-call requests, scheduling visits, maintaining required logs, and extracting information from electronic systems for reports. The role also coordinates specialty clinic visits and updates and distributes daily forms related to special needs, restricted activities, and diet orders.

PAGNY supports NYC Health + Hospitals in providing high-quality, humane care with dignity and respect. The organization’s mission emphasizes equitable care for New Yorkers, and its values are grounded in social and racial equity.

Requirements

• High school diploma and two years of college, or an Associate Degree.
• Microsoft Office Suite experience.
• Experience in Project and Program Management.
• Must pass all appropriate screenings to work in a secured setting with young people.

Nice To Haves

• At least two years of experience as an Administrative Assistant or in a similar role in a people-facing and/or healthcare setting.
• Experience working in a collaborative and fast-paced environment.
• Health records data system experience.

Responsibilities

• Answer telephones and direct calls as needed.
• Coordinate movement of charts and medication with medical staff and the driver.
• Log court orders and ensure appropriate tracking and compliance.
• Interface with ACS staff on specific questions and refer ACS staff inquiries to the Deputy Director.
• Use essential electronic system functions to extract data from relevant systems for reports.
• Collect sick-call requests and schedule appointments as appropriate.
• Follow shift opening and closing procedures.
• Maintain logs for daily visits, emergency room calls and hospital runs, incident reports, new admissions, pharmacy orders, restricted activities, special needs, special diets, special confinement, SHU, discharge/transfer, shift reports, and specialty clinics.
• Compile data and update Special Needs, Restricted Activities, and Diet Order forms daily by 8:30 a.m., then distribute them to the appropriate entities for Secure Detention and Non-Secure Detention Sites.
• Track house pass patients and schedule referral medical visits.
• Update weekly specialty clinic schedules, coordinate patient movement to visits, and track completed clinic visits.

Benefits

• 401(k) company contributions: employees are immediately vested in a 3% contribution of base earnings, with an additional 7% contribution after one year of service; no employee match is required.
• Generous annual paid time off, including vacation and holidays.
• Medical, prescription, and dental coverage.
• Life insurance and accidental death and dismemberment coverage equal to three times salary, up to $250,000, provided at no cost; additional voluntary coverage is available at employee cost.
• Healthcare and dependent care flexible spending accounts.
• Pre-tax employee-paid contributions for commuting expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree