Program Assistant - Latina Resource Center Program

UMOS • Milwaukee, WI

4d • Onsite

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! UMOS is seeking a motivated, results-oriented candidate to join its diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. UMOS is a customer-focused organization with a mission to help families, businesses, and communities build better futures.

Requirements

• Possess High School diploma or equivalent; special office management training and/or personnel office experience.
• Two years’ experience performing office management duties in community-based organization or similar setting.
• Must be bilingual in English and Spanish, fluent in both verbal and written form.
• Must demonstrate through a combination of education and past proven experience record, the ability to perform office management and secretarial duties at a high level of reliability and proficiency; possess excellent grammar skills; ability to develop plans and strategies for organizing office systems; must exhibit ability to maintain positive interpersonal relations in stressful situations, and trustworthiness to all levels of staff, clients and to agency volunteers.
• Excellent communication (both written and verbal) and organization skills.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work diplomatically with difficult people and diffuse angry clients quickly and effectively.
• Must have access to reliable transportation; possess valid driver’s license and have adequate auto liability insurance and be able to travel & work irregular hours.
• Employment with UMOS is contingent upon successful completion of a criminal background check prior to starting.

Responsibilities

• Serve as the initial point of contact for Latina Resource Center incoming calls, client referrals and visitor requests.
• Manages daily office responsibilities; analyzes and organizes general office procedures; responsible for review of office duties to ensure completeness, accuracy and timeliness of reports, correspondence, and other office information; reviews office activities for efficiency.
• Assist the Latina Resource Center Director maintain and submit check requests, purchase requisitions, invoices, credit card receipts and other purchase documentation.
• Assist with gathering program performance reports and assist with preparing program reports, program surveys.
• Assist with maintaining staff and program schedules, PTO requests and staff absences (emails, phones messages).
• Assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings.
• Accurately record minutes from meetings with MOU partners and/or community partners.
• Coordinate advocates for schedules, group meetings and program community meetings.
• Conduct Client Pre-Screening to assess client safety, program eligibility and direct case to Intake Specialist and/or appropriate staff.
• Provide crisis support to emergency walk-ins and agencies requesting immediate advocacy services and direct to Bilingual Intake Specialist and/or appropriate staff.
• Assist with responding to the Latina Resource Center Crisis Line accordingly.
• Responsible for scheduling transportation for clients.
• Responsible for ordering and maintaining all program supplies and groups of materials.
• Maintain inventory of all outreach materials, outreach activities, and community presentations.
• Performs other duties and responsibilities as assigned to ensure services are provided to Victims of domestic violence, dating violence and stalking and objectives of program are met.
• Will maintain and adhere to a strict code of confidentiality.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED