Program Assistant, Office of Patient Protection

Massachusetts Health Policy Commission•Boston, MA

67d•$70,000 - $90,000•Hybrid

About The Position

The Massachusetts Health Policy Commission (HPC) seeks a Program Assistant to support the work of the Office of the General Counsel (OGC) and the Office of Patient Protection (OPP). Reporting to the Director of the Office of Patient Protection, the Program Assistant will provide administrative, organizational and consumer-facing communication support in contribution to the charge of OPP to safeguard health care consumer protections in the Commonwealth.

Requirements

Three (3) years of relevant full-time or equivalent part-time, professional experience in a consumer-facing role in the health care industry.
Demonstrated experience working in a consumer-facing and/or professional, administrative environment
Excellent speaking and writing skills, including the ability to communicate with consumers over the phone and to explain complicated concepts
Self-motivation and the ability to work as part of a team
Excellent organizational and time management skills and an ability to be flexible in reprioritizing assigned tasks
Strong attention to detail and problem-solving skills
Microsoft Office proficiency, including Word, Excel, and PowerPoint
Experience using a database or content management system
A strong interest in public service and working to advance affordable, high-quality, equitable health care for all Massachusetts residents
A demonstrated understanding of or interest in the Massachusetts health care landscape
Candidates must be eligible to work in the United States.

Nice To Haves

Some years of experience may be substituted with an associate or a bachelor’s degree

Responsibilities

Monitor the OPP hotline and email inbox, responding to consumer inquiries to assist with questions
Process incoming consumer requests, including entering information into the OPP database, following up for missing information, and scanning documents
Record and organize sensitive personal information into the OPP database, while maintaining hardcopy paper files to track external review requests , open enrollment waiver requests, and other consumer inquiries
Synthesize and review data reported to the HPC through inquiries, waivers, and external review requests for OPP and OGC leadership
Conduct thorough review of internal data to ensure information is correct and complete
Review internal data to report trends and note significant changes to OPP and OGC leadership
Support process improvement efforts through suggesting updates to letter templates and internal procedures under the direction of the OPP Director
Provide additional administrative and organizational support, as needed

Benefits

12 paid holidays per year and generous sick, vacation, and personal time
75% state paid medical insurance premium
Health, dental, and vision plans offered through the Group Insurance Commission
Flexible Spending Account and Dependent Care Assistance programs
Low-cost basic and optional life insurance
Retirement savings: State Employees' Pension and a Deferred Compensation 457(b) plan
Tuition benefit for employee and spouse at state colleges and universities
Extended sick leave program participation
Professional development and continuing education opportunities
Qualified employer for Public Service Student Loan Forgiveness program
A suite of well-being benefits