Program Asst, Youth ACT

Northern Rivers Family of Services•Queensbury, NY

1d•$20 - $22•Onsite

About The Position

The Program Assistant supports patient-centered care for clients receiving services from the primary licensed Youth Assertive Community Treatment (ACT) program, from referral and intake through ongoing treatment and discharge. The position reports to the Program Director and is primarily onsite in Queensbury, New York. It is a full-time, day-shift role with no travel percentage specified. The role coordinates program administration and daily operations, including referrals and appointments, medical records and electronic clinical records, billing and insurance eligibility reporting, audits, data tracking, meeting minutes, budgeting support, office supplies, and reception and phone coverage. The Program Assistant also maintains safety and monitoring procedures, supports communication among staff, and may accompany ACT team members into the community when directed by the Director due to a safety concern.

Requirements

High school diploma required.
Valid New York State driver's license required.

Nice To Haves

Associate's degree preferred.
Three years of related experience preferred.

Responsibilities

Develop and track a staff safety and monitoring system, including staff check-ins, and respond to staff or client incidents.
Manage medical records and support daily staff communication.
Facilitate monthly billing reporting and related needs, insurance eligibility, electronic clinical record reporting, and other records and reporting required to sustain program functioning.
Maintain contact information for local service providers, first responders, community health agencies, housing resources, clients, and collaterals.
Develop proficiency with the CAIRS system and track client assessment due dates.
Maintain hospitalization logs in the electronic clinical record to support billing functions.
Manage the Youth ACT referral, intake, treatment, and discharge process on a daily basis.
Compile and obtain required referral documents so the Program Director can review referrals promptly for potential admission.
Contact potential program participants to explain the program structure and review client needs; schedule intake appointments in coordination with program staff.
Support the Director with routine reporting and audits of documentation for accuracy and completion.
Communicate audit results and outstanding documentation requirements to program staff.
Compile and track program data, potentially including client demographics, referral sources, session frequency and duration, and critical events such as hospitalizations and outcomes.
Help develop program budgets, record expenses, and track program spending.
Schedule psychiatrist or psychiatric nurse practitioner appointments as directed by the Director.
Record meeting minutes and prepare reports for shareholders and referral sources.
Ensure program appointments are correctly scheduled.
Compile ACT program reports for clinicians on the accuracy and timeliness of documentation.
Complete and scan paper documents to the responsible provider or attach them to the appropriate participant electronic clinical record.
Welcome participants and visitors, monitor the waiting area for safety or comfort concerns, and respond to concerns.
Triage and manage the ACT main phone line, directing callers to the appropriate team member.
Maintain office supply inventory and communicate program needs to the Director.
Routinely maintain the agency vehicle's cleanliness and fuel levels.
Accompany ACT team members into the community when a safety concern exists, as directed by the Director.