Program Assistant (50095)

St Anne's Family Services•Los Angeles, CA

61d•$18 - $23•Hybrid

About The Position

St. Anne's Family Services is dedicated to transforming lives and communities by providing unwavering support to families from pregnancy to parenthood and childhood to adulthood. This role is vital to our mission of bringing about life-changing transformation. We are seeking a Program Assistant to join our team and be a part of this impactful work. We offer a collaborative environment where your insights are valued, opportunities for professional growth through training, and the chance to be part of a trauma-informed organization making a positive community impact. We also offer work-life flexibility with hybrid schedules for many roles and a 9/80 work schedule.

Requirements

High school diploma or equivalent
Excellent typing, transcription, grammar, spelling, punctuation and editing skills
Experience with Microsoft Word, Excel and Internet
Excellent verbal communication skills with clients, visitors, volunteers, and employees.
Ability to receive and implement constructive feedback.
Employees are expected to support childrens emotional and social development by encouraging understanding of others and promoting positive self-concepts.
Employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional.
Employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm.

Nice To Haves

Associated degree in related field and/or work experience in child development or social service field
Knowledge of DMH intranet and Medi-Cal billing preferred

Responsibilities

Cover all desks at St. Annes as needed.
Greet and direct families and guests at the reception desk.
Contribute to the annual evaluation of staff.
Participate in the hiring process of Program Assistants.
Maintain facility and IT needs for Clinical Services by utilizing the Maintenance and IT work order trackers for the department.
Complete and track all flex funds and check requests, staff mileage, and Concern for Others.
Review and reconcile invoices and consultant activity logs for submission to Finance.
Ensure Medi-Cal eligibility for all clients and provide outside referrals as needed.
Complete and disseminate rosters and spreadsheets (i.e.; caseload roster, centralized roster, goals roster, documentation tracker, rendering provider roster).
Create and discharge files in a timely manner.
File all documentation within 24 hours and follow HIPAA regulations.
Maintain tracking system for reviewing client charts and other documentation to ensure accuracy, consistency and adherence to DMH and St. Annes MHS standards.
Maintain up-to-date staff files with licenses/registrations and other required documentation.
Complete and disseminate reports (i.e.; SIR reports, Weekly Census, DMH monthly reports, CSF, CSS).
Interact with providers, DMH, and other entities to coordinate client care.
Maintain professional boundaries with clients at all times.
Schedule and coordinate meetings as requested by Director/Assistant Directors.
Participate in mandatory trainings, in-services, and meetings.
Participate in the Continuous Quality Improvement (CQI) of the agency.
Other duties as assigned.