Program Assistant HV-CS-8402

Hudson Valley Community College•City of Troy, NY

1d•Onsite

About The Position

Hudson Valley Community College (HVCC) is seeking experienced, dynamic, capable, creative, and caring individuals to join their Classified Staff. This Program Assistant position is located in the Office of the Registrar. The role requires assisting customers with inquiries, maintaining student records, processing various academic documents, and supporting registration and technical functions. The college is a recognized leader in career and transfer preparation, workforce training, distance learning, and serving a diverse student population. With a large alumni base and nearly 1,000 employees, HVCC is a significant contributor to educational opportunity and economic development in New York State's Capital Region.

Requirements

Associate's Degree from a regionally accredited or New York State accredited college
High School Diploma or possession of a High School Equivalency Diploma and two years of clerical experience in a position involving public contact or customer service functions in a non-retail setting
An equivalent combination of training and experience
Must be legally authorized to work in the United States without restrictions.
Candidates must have been legal residents of New York State for at least FOUR months immediately preceding the date of the test.

Nice To Haves

Bi-lingual applicants strongly encouraged to apply.

Responsibilities

Assist customers at the counter, on the telephone, and via email with questions regarding student status, policies and procedures, and other general office inquiries.
Assists with maintenance, accuracy and production of permanent student academic records, including data integrity.
Processes enrollment verifications, transcripts and all related Registrar Office activities.
Assists with registration-related activities, including, but not limited to the following special group populations: high school programs, hospital programs, other off-campus groups as necessary.
Assists with the preparation, scanning, indexing, and retrieval of documents as related to the College’s electronic document storage system.
Assists students and campus community with navigating and understanding various technological systems and suggests improvements based on feedback.
Processes student course drops & withdrawals.
Assists with transfer credit processing.
Assists with technical functions, including testing of the transcript software, imaging system and Banner, both upgrade testing and troubleshooting.
Assists other offices within the Division of Student Affairs on an as-needed basis.
Performs other related duties as assigned.