Program Assistant

Lenox Hill Neighborhood•New York, NY

36d•Onsite

About The Position

Lenox Hill Neighborhood House, founded in 1894, is a leading human services provider on Manhattan's East Side, offering a wide range of services to approximately 16,000 individuals annually. The organization serves diverse populations including older adults, unhoused individuals, children and families, and persons with disabilities. The Women's Mental Health Shelter, located on the Upper East Side, is a 24-hour program dedicated to assisting 80 homeless women aged 45 and over with histories of mental illness. The shelter provides a comprehensive continuum of care, including social work, medical, nursing, psychiatric care, peer support, housing placement, benefits assistance, arts and recreation, and nutrition programs. The multidisciplinary team works to help clients transition from homelessness to permanent housing.

Requirements

Willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients
Strong communication skills
Strong organizational skills
Strong customer service skills
Strong administrative skills
Able to multi-task in a fast-paced environment
Able to communicate effectively with a variety of stakeholders
Must be a team-player
Bachelor’s degree
Relevant experience in homelessness services, behavioral health, substance use services or residential support preferred
Fluency in Spanish is ideal
Must undergo a pre-employment background check

Nice To Haves

Fluency in Spanish

Responsibilities

Interface daily with clients by delivering excellent customer service, including greeting and orienting clients, responding to questions and addressing immediate needs
Support clients with activities of daily living, including assistance with laundry, maintaining and decluttering dorm areas and observing client-administered medications
De-escalate on-site crises and conflicts through problem-solving and conflict resolution techniques and accurately document incidents clearly with detailed summaries in a timely manner
Perform required physical tasks, such as serving meals, distributing supplies, and assisting with bed packing and dorm set-up
Assist clients with the shelter intake process, identifying priority concerns and providing additional supports as needed
Facilitate day-to-day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high-performance standards and government regulations
Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines
Complete all other responsibilities and duties as assigned by the Program Coordinator

Benefits

Comprehensive health insurance choices for staff and their families – at no cost to staff
Extensive paid time off – 25 days’ vacation; 12 holidays; and substantial sick time
Pension Plan (Defined Benefit) provided at no cost to employee plus other retirement savings plans
Paid parental leave policy for all staff
Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
Free Life Insurance – 3x annual salary
Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool
Staff group fitness classes, swimming lessons and lap swim for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer