Program Assistant - Family Connects

Central Jersey Family Health Consortium Inc•North Brunswick, NJ

21d

About The Position

The Program Assistant supports day-to-day operations of the Family Connects home visiting program, an evidence-based program that connects parents of newborns with community resources through postpartum nurse home visits. The position provides administrative support, assists with community outreach, maintains supply inventory, and supports data reporting and program scheduling. Duties also include helping recruit and engage families, coordinating nurse visits, communicating with hospitals and families, and tracking post-visit connections to services. The role works as an active member of the Family Connects team and participates in regular staff and planning meetings, in-service trainings, and other required meetings. The job description notes that its duties are not an exhaustive listing of all responsibilities. Working conditions are described as having no unusual conditions. Office noise is moderate, professional/business attire is required, and employees attend meetings at external locations and experience outdoor weather. The position occasionally requires lifting materials or equipment weighing up to 20 pounds. Local and statewide travel using a personal vehicle is required and reimbursable.

Requirements

Associate degree required.
Excellent verbal and data-entry skills with strong attention to detail.
Ability to work collaboratively in a team and independently to meet deadlines.
Experience working with patients or clients in settings requiring sensitivity and cultural awareness, or providing services to underserved or high-need populations.
Excellent interpersonal skills and ability to communicate effectively with diverse individuals and members of underserved communities.
Computer proficiency with Microsoft Windows, Outlook, Office 2007, Access, Excel, PowerPoint, Publisher, and Word.
Strong interpersonal and oral and written communication skills.
Valid driver's license and proof of ongoing automobile insurance coverage.
Ability to use a personal vehicle for reimbursable local and statewide travel.

Nice To Haves

Bachelor’s degree preferred in education or a health-related field.
Knowledge and experience relating to nonprofit work, maternal and child health, and education.
Experience in a healthcare delivery or social service organization and/or a community-facing role.
Verbal and written fluency in English and Spanish.

Responsibilities

Maintain detailed inventory of nursing and office supplies.
Track referrals from various sources and agencies using electronic spreadsheets.
Ensure home-visiting educational materials are available and in stock.
Assist in creating a monthly newsletter for pre-enrolled clients.
Attend and assist with outreach tabling events to promote the program.
Help manage home-visiting schedules by rescheduling clients and coordinating schedule changes when nurses are unavailable.
Provide coverage for the PSS as needed.
Coordinate nurse assignments and manage the schedule and client database.
Establish contact with families and engage, recruit, and schedule them for nurse home visits.
Build relationships with hospital birth center management and staff, including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
Schedule clients for nursing visits by phone or in-hospital visit as appropriate.
Conduct post-visit connection phone calls, track services contacted and received, and provide re-referrals when necessary.
Confirm appointments via text messaging.
Serve as a primary public contact to answer questions and reschedule home visits, following up with families in a timely manner.
Attend regular staff meetings, Family Connects planning meetings, in-service trainings, and other required meetings.
Complete other duties and tasks as assigned by the Family Connects Nurse Manager and program leadership.