Program Assistant V – Undergraduate Programs

University of San Francisco

3d

About The Position

The Program Assistant V provides administrative support to undergraduate programs students, faculty, administration, and staff, working with limited supervision. The role supports prelicensure nursing programs and requires knowledge of academic affairs, complex departmental and divisional academic functions, and student services. The position collaborates with university departments and colleges and serves students, faculty, alumni, prospective students, families, and other external stakeholders.

The role provides program support for student recruitment, admission, onboarding, registration, commencement audits, alumni paperwork, and other program requirements. Department support includes meetings and minutes, events, orientations, advising and monitoring student progression, communications, and collecting and reviewing student outcome data for departmental and accreditation-related review. Faculty support includes room reservations, technical support, resource coordination, and administrative assistance with special programs. General duties include answering calls, processing requests, backing up peer program assistants, and completing other assigned duties.

The position also assists with enrollment processing, planning meetings, reports and correspondence, program outcome measures, communicating program outcomes, licensure and certification paperwork, exam preparation information, records maintenance, budget support, confidential materials, event staffing, and alumni education verification. The University of San Francisco emphasizes safe, affirming, and inclusive communities and values diversity, equity, cultural humility, and alignment with its Jesuit mission.

Requirements

• Post-high-school education preferred.
• Five years of increasingly responsible work experience in a senior support role or related education, or equivalent training or experience.
• Ability to work with minimum supervision.
• Precise knowledge of office and university policies and procedures, and comfort and experience with university systems.
• Demonstrated ability and experience working with diverse faculty and students and cultivating an inclusive environment that supports USF's Jesuit mission.
• Strong equity lens and cultural humility, with ability to work well in a diverse context.
• Experience working with a diverse student body, faculty, and staff.
• Excellent communication skills.
• High competency with Google Workspace and Microsoft Word, PowerPoint, and Excel.
• Critical thinking, planning, problem-solving, and interpretive skills to analyze situations, define problems, identify concerns, and develop and propose solutions.
• Ability to work with a variety of constituencies and explain complex rule-based systems with compassion and strong service.
• Appreciation of student privacy and understanding of FERPA regulations.

Nice To Haves

• Knowledge of Banner student software.
• Knowledge of Salesforce.

Responsibilities

• Provide administrative support to undergraduate program students, faculty, administration, and staff.
• Support prelicensure nursing program teams, including student recruitment, admission, onboarding, registration, commencement audits, alumni paperwork, and other program requirements.
• Collaborate with university departments and colleges to support prelicensure students and establish linkages.
• Assist with department meetings, meeting minutes, departmental events, student and faculty orientations, and student advising and progression monitoring.
• Communicate with students and faculty as directed and assist in collecting and reviewing student outcome data for departmental and accreditation-related review.
• Provide faculty support, including room reservations, technical support, resource coordination, and administrative support for special programs.
• Answer calls, process requests, and provide backup support to peer program assistants.
• Assist with processing enrollment in nursing and health professions programs.
• Attend planning meetings to coordinate student progress across main and regional campuses.
• Prepare and edit reports, proposals, catalog copy, meeting minutes, manuals, and routine program correspondence.
• Provide program information and systems guidance to university and external stakeholders.
• Assist with designing outcome measures and gathering data to evaluate program outcomes.
• Communicate program progress and outcomes to communities of interest.
• Assist with paperwork for BRN RN licensure and graduate certifications, and provide students information, orientation, and preparation for licensure and certifying exams.
• Maintain program filing systems for memos, documents, and reports.
• Assist with program budget maintenance and variance analysis.
• Handle confidential and sensitive materials, correspondence, and issues related to School of Nursing and Health Professions programs.
• Compose correspondence in response to routine requests and inquiries.
• Plan and staff department events.
• Assist alumni with education verification paperwork.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed