Program Assistant (Template Technician)

Military Treatment Facilities under DHA • Fort Bragg, NC

9d

About The Position

The Program Assistant (Template Technician) is located in the Womack Army Medical Center (WAMC), Department of Business Operations, Resource Management Division. This is a Direct Hire Solicitation. The position monitors the supply of and demand for health care services and develops plans to adapt or refine scheduling processes to meet or exceed demand. It monitors clinic schedules to avoid conflicts, prepares programming, manages the system, gathers data as necessary, and trains new employees in template and schedule development and management.

Requirements

• One year of specialized experience managing appointment templates for health care providers and technicians to ensure proper accountability of workload, and reviewing patient appointment procedures carried out by medical clerks for consistency, quality, and compliance with procedures and operating policies. This experience is typical of work performed at the GS-06 level.
• Experience must qualify without substitution of education.
• Applicants must be U.S. citizens and provide proof of U.S. citizenship.
• A suitability or fitness determination may be required based on a completed background investigation.
• Seasonal influenza vaccination is mandatory unless exempted for medical or religious reasons; documentation of an exemption must be provided upon hire.
• Immunization screening is required. Hepatitis B immunization is required for positions with direct patient contact; other immunization proof may be required depending on the position.
• A pre-employment physical examination and annual examinations thereafter are required.
• The incumbent may be required to work on call during irregular hours, including evenings, weekends, holidays, and varying work schedules.
• As a Mission Essential position, the incumbent must report to or remain at work during severe weather or other emergencies as scheduled.
• TDY or business travel to various locations may be required, potentially using privately owned vehicles, commercial transportation, or military aircraft, ships, and vehicles.
• A one-year probationary period is required.
• Direct deposit of pay is required.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

Responsibilities

• Monitor the supply of and demand for health care services.
• Develop plans to adapt or refine scheduling processes to meet or exceed demand.
• Monitor clinic schedules to avoid conflicts.
• Prepare programming, manage the system, and gather data as necessary.
• Train new employees in template and schedule development and management.
• Manage appointment templates for health care providers and technicians to ensure proper workload accountability.
• Review patient appointment procedures carried out by medical clerks to ensure consistency, quality of service, and compliance with procedures and operating policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed