Program Assistant – Population Focused Early Intervention

Richmond Area Multi-Servi•San Francisco, CA

9d•$28 - $33

About The Position

The Program Assistant provides administrative and operational support to the Kindezi program, including the Program Director, Clinical Program Manager, and Program Coordinator. Direct service responsibilities include outreach, participant recruitment, enrollment, intake, and resource linkage to facilitate access to mental health services, supportive perinatal care, and other concrete resources. This role requires excellent communication skills, the ability to build relationships and engage and motivate participants, and up-to-date knowledge of community resources. The position also helps coordinate seamless collaboration among community partners, including UCSF EMBRACE, Rafiki Coalition, and Homeless Children's Network's Black Birthing Health Initiative (BBHI), to reduce logistical barriers and promote high-quality, coordinated care.

Requirements

At least a High School degree or GED.
Must be proficient in Microsoft Word, PowerPoint and Excel programs and Google Workspace equivalents
Must be detail-oriented and organized, think analytically, value accuracy and organization, and readily able to learn additional computer skills
Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community
Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc.
Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multicultural, and interdisciplinary staff of all levels

Nice To Haves

Associate or Bachelor’s degree in psychology, social work, computer science, business administration, or related fields preferred, but not required
Experience working with computers and database management & maintenance, database queries and reports: Salesforce and Google Workspace, highly preferred
Experience working in a non-profit or academic office environment, preferred. Candidates with experience in community behavioral/public health system highly encouraged to apply

Responsibilities

Support all operational elements of the program
Maintain a thorough understanding of ancillary perinatal services
Receive and respond to new referrals, including enrolling participants and supporting them to navigate economic, logistical, and other non-clinical barriers to accessing care, following care plans, or meeting goals
Escalate to, and collaborate with, clinical colleagues and care teams as appropriate
Outreach by virtual means or in person to identify resource needs, connect participants to those resources, and follow up to confirm the need is met
Assist in planning, organizing, facilitating, and participating in on-site/community events, clinics, and outreach initiatives as assigned
Support the program/consult with interdisciplinary care teams to support complex members who have resource needs or logistical barriers. Address community resource needs for complex members/families in collaboration with interdisciplinary teams
Support program database management, including data entry, entry of survey results, extraction and reports, including but not limited to clinical data and demographics, using the Salesforce platform and other electronic health record and/or database used by our funders in San Francisco
Assist other program staff in data entry, as needed
Assist in collecting data, and producing various project-related reports and documents, including but not limited to feedback surveys & progress reports
Support Program Coordinator with social media content development and creating and scheduling posts related to outreach events, resource highlights, and community partnerships
Develop and maintain a glossary of maternal health terms for the behavioral health team
Maintain and regularly update a Community Resource Guide, gathering feedback from families and staff to ensure the guide reflects current needs and available services
General filing & recordkeeping/organizing
Inventory and purchasing of program supplies
Light correspondence & memos, as assigned
Some local driving or local travel using public transportation required
Participate in in-service training and other professional development as assigned
Other duties as needed to facilitate effective operation of the program as assigned by Director, Clinical Program Manager, and/or Program Coordinator