Program Assistant - Member Relations

ISEP Study Abroad•Arlington, VA

1d•$23 - $29•Hybrid

About The Position

The Member Relations Program Assistant provides administrative and operational support to the Member Relations team, with primary responsibility for supporting alumni engagement initiatives, scholarship administration, and grant support activities. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment. Success in this position is demonstrated through accurate data management, timely completion of responsibilities, effective communication, and collaborative engagement with internal and external stakeholders.

Requirements

Bachelor’s degree in international education, international relations, humanities, or a related field
Study abroad or international living experience
Strong written and verbal communication skills
Demonstrated ability to manage detailed administrative processes
Strong organizational and time management skills
Proficiency in Microsoft Office and database systems
Ability to handle confidential information with discretion

Nice To Haves

Experience supporting scholarship programs or grant processes
Experience working with CRM or alumni management systems
Foreign language proficiency
Experience in nonprofit or higher education environments

Responsibilities

Maintain and update alumni records within the alumni management system to ensure accuracy and completeness.
Process and confirm new alumni registrations in a timely manner.
Conduct periodic data reviews and correct discrepancies as needed.
Post approved updates to alumni platforms and portals.
Support engagement efforts on professional networking platforms, including verification of new members and coordination of content.
Draft, edit, and distribute alumni communications in alignment with established timelines.
Coordinate logistics for virtual and in-person alumni events, including scheduling, tracking registrations, and processing reimbursements.
Ensure event-related documentation and expenses are submitted accurately and within established timelines.
Support alumni and faculty engagement initiatives as directed.
Support scholarship processes, including application tracking, documentation preparation, coordination of review panels, and award communications.
Maintain organized scholarship records and assist with reporting as needed.
Handle applicant information with appropriate confidentiality and discretion.
Assist with formatting, editing, and document preparation for grant submissions.
Conduct research related to international education topics and compile organized summaries.
Support survey data collection and assist with basic data review.
Monitor designated Member Relations communication channels and route inquiries appropriately.
Collaborate with Communications, Finance, and University Relations teams to ensure coordinated execution of alumni and scholarship activities.
Maintain organized digital files and documentation consistent with organizational standards.