Program Assistant I Pediatric Clinic Position Control Number PA1-22-130-02
U M FDSP Associates PA•Baltimore, MD
•Onsite
About The Position
The Program Assistant provides multi-task clerical support for dental clinic operations. The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.
Requirements
- High school diploma or general education degree (GED)
- 1 - 3 years’ related experience. Related education may be substituted for experience on a year for year basis.
- Knowledge of standard office procedures
- Must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.
- Skill in filing documents according to alphabetic and numeric sequences
- Skill in operating manual and automated office equipment
- Ability to apply close attention to detail in performing routine clerical tasks.
- Ability to follow oral and written instructions.
- Ability to maintain effective work relationships.
Responsibilities
- Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.
- Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.
- Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments.
- Confirms appointments with patients for the next business day.
- Verifies contact information and that insurance or medical assistance are still in force.
- Gets insurance pre-authorization of coverage.
- Informs patient of today's charges and any previous balance due before any service is rendered.
- Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.
- Responds to inquiries about patient's accounts.
- Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.
- Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.
- Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.
Benefits
- Generous paid vacation, sick leave, and personal days
- 17 paid Federal holidays
- Thanksgiving Day and the Friday after Thanksgiving off
- A full winter break from Christmas Day through New Year’s Day.
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance options
- 401(k) with a competitive employer match of up to 6%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
