Program Assistant - Front Door Diversion

Trilogy Careers • Chicago, IL

12d • Onsite

About The Position

The Program Assistant will provide administrative and clerical support to the Front Door Diversion Program (FDD) at Trilogy, which supports individuals diverting from psychiatric hospitalization into community-based placements. They will manage systems of communication and documentation between the clinical staff, administrative roles, and external stakeholders to ensure compliance.

Requirements

• Must have one of the following: GED or High School Diploma
• Associate’s or Bachelor’s degree in any field
• Demonstrated work experience in an administrative, clerical, or site management position
• Thorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management tools
• Excellent customer service and organization skills
• Ability to be flexible and adaptable in a variety of situations

Responsibilities

• Provide support to program leadership with team operations; i.e. attendance at team meetings, maintenance of contact lists, completion of tracking forms and logs, etc.
• Manage transition fund and client assistance purchasing and tracking for all FDD clients across the agency.
• Manage the temporary unit turnover process in partnership with the Housing Department.
• Support with administrative functions of teams; i.e. supply management, mail distribution, petty cash, food orders, etc.
• Coordinate assistance from other departments to address team needs, i.e. Maintenance, Information Technology, etc.
• Monitor staff data entry and compliance in CareLogic.
• Provide on-site support to employees and coverage to reception/open access as needed
• Ensure client documentation is received and scanned into appropriate systems.
• Actively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.
• Assign due dates to employees regarding IM+CANs and LOCUS completion
• Support clinical staff with linkage to Statewide Referral network for clients, and support ongoing efforts to transition clients towards alternative permanent housing pathways.
• Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialists
• Complete tracking forms i.e. housing instance tracking forms, emergency room tracking, etc. for teams supported
• Assist with recognition announcements and planning of employee appreciation activities
• Represent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential organizational issues.
• Perform other related duties and/or projects and participate in committees/workgroups as assigned

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED