Case Manager - Front Door & Diversion Advocate

Community Teamwork•Lowell, MA

2d•Hybrid

About The Position

The role of the Case Manager - Front Door & Diversion Advocate is to provide rapid rehousing services to EA eligible families in order to avoid shelter placement. The person in this role will also work with Families entering HomeBASE from BSAS Funded Programs and Non-EA Domestic Violence Shelters (Side Door Referrals). The Front Door & Diversion Advocate will be responsible for providing case management services to families, using a trauma-informed approach that includes: developing monthly Rehousing Plans, referrals to community resources, advocacy, assessments, and crisis intervention, with the goal of placing families into permanent housing.

Requirements

Minimum of 3-5 years’ experience working with low-income individuals or families
Minimum of one year assessment, advocacy and case management work in a Human Service field
Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals
Demonstrated knowledge of community resources available to low-income individuals and families
Excellent customer service, organizational, oral and written communication skills
Ability to manage multiple priorities and work in a fast-paced environment
Proficient computer skills required in basic computer software and data collection systems
Excellent crisis management skills
Ability to maintain accurate records and confidentiality of information
Excellent attention to detail
Valid Driver’s License

Nice To Haves

Bachelor’s Degree preferred, preferably in a Human Services related field. Significant case management experience may substitute for degree
Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese)

Responsibilities

Attend bi-weekly Teams meetings with EOHLC
Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills
Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements
Assist families in securing permanent housing by making full use of all available housing opportunities, including the private rental market and long-term subsidies including section 8, state-aided public housing, state-aided subsidies, and income-eligible project-based subsidies, as well as the HomeBASE Household Assistance Benefit
Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
Maintain compliance standards of EOHLC Shelter Scope of Services
Help clients build self-sufficiency plans
Assist clients to transition to self-advocacy roles
Perform home visits and transport clients
Provide emergency response management
Establish and monitor goals
Work collaboratively with interdisciplinary team of collateral providers; Maintain accurate case records

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401(k) retirement account after 6 months of employment