Case Manager, Prevention & Diversion (Contract)

Inn From The Cold•Calgary, AB

3d•Onsite

About The Position

Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. We offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home. We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience. We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

Requirements

Experience working with vulnerable populations, including families experiencing homelessness.
Solid ability to respond to clients' complex needs in a community setting.
Comprehensive knowledge and understanding of issues related to families and homelessness.
Solid knowledge and experience dealing with housing-related issues; prevention and diversion principles and practices are assets.
Knowledge of housing and income-focused community resources and supports.
Understanding of the Housing First, Harm Reduction and Trauma Informed Care practice models.
Strong interpersonal and communication skills within a team environment.
Ability to effectively communicate both verbally and in writing.
Computer literacy and effective working skills in MS Word, Excel, and email are required.
The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Nice To Haves

A post-secondary diploma or degree in a social service field is preferred; a combination of experience and other education will be considered.
Current First Aid/CPR Level C; Suicide Intervention Certification (e.g. ASIST) is an asset.

Responsibilities

Work with families referred to the program to assess their current housing situation, determine their financial needs and advocate with landlords to maintain housing or find alternate housing.
Meet regularly with families to monitor their situation and progress and provide case management support to maintain family housing.
Make/support community referrals and offer system navigation assistance to help families maintain their housing.
Liaise with the Inn's financial team regarding financial assistance requests for families.
Connect with landlords and other community agencies to advocate for the family's needs and facilitate financial support payment processes.
Consult with resources and advocate as needed for families with concerns about their rental situation that conflict with their rights and legislation.
Maintain appropriate documentation and case notes of support provided to families using established systems – internal database, HMIS, SharePoint etc.
Participate in weekly team meetings and case consults with other Prevention and Diversion Services Teams and Management.
The Case Manager, Prevention and Diversion, may be asked to perform other duties as required or assigned.