Coordinator, Intake Diversion Program
About The Position
Under the supervision of the Kennel Manager, the Intake Program Coordinator will oversee the County Pets’ Intake Diversion program. This role is responsible for developing resources, prioritizing community needs, educating staff, and providing personalized counseling to individuals seeking options for pet surrender. The Intake Program Coordinator plays a vital role in surrender prevention by offering alternative solutions that enable pet owners to retain their pets, such as connecting them with resources for low-cost veterinary care, behavioral support, temporary foster care, and pet supplies. Additionally, the Coordinator will provide information on shelter surrender policies, pet care, and available community resources, while also managing animal intake, lost pet services, and pet adoptions.
Requirements
- High School Diploma or equivalent
- At least two (2) years of experience in a position involving customer service, community relations, relationship building or personnel training.
- Valid Texas Driver's License (upon hire)
- Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to handle difficult people and situations in a professional manner is necessary
- Must be comfortable working with animals
- Speaks in a clear and credible manner, selecting the right tone for the situation and audience
- Experience with HLP's Chameleon software
- Basic knowledge of pet vaccination schedules, animal husbandry, and basic animal health care
- Knowledge in basic animal identifying domestic animal breeds, high level of animal behavior, proper housing, common health problems and high level of safe animal handling.
Nice To Haves
- Bachelor’s degree in Social Work or Related Field
- At least six (6) months experience in animal welfare
- Experience using HLP Chameleon Shelter Software
- Experience using Business Objects Crystal Reports
- Experience in project management, time management and problem-solving skills
- Bilingual (English/Spanish)
Responsibilities
- Provides timely and professional communication in-person, via phone, and email, offering relevant information and resources tailored to each client's specific needs
- Schedules and manages intake appointments, oversees animal evaluations and triage, and ensures compliance with HCP admission guidelines
- Supports positive client-pet relationships by assisting with animal redemption, lost/found services, and facilitates referrals to appropriate external organizations
- Collaborates with the management team and internal/external partners to establish and maintain professional relationships, ensuring effective coordination and support
- Designs and delivers educational programs for staff, volunteers, and external partners on the intake diversion program, and provides oversight and coordination of volunteers supporting this initiative
- Develops and maintains strategies to connect pet owners and finders with resources that prevent animal surrender to the shelter
- Manages the creation and updating of educational materials, ensuring the availability of necessary supplies and equipment for the intake diversion program
- Maintains accurate and up-to-date program data, ensuring proper documentation of person and animal information in the HCP database (Chameleon), and reviews all forms for completeness and accuracy, while generating program statistics and monthly reports
Benefits
- medical and dental services
- community programming
- health education
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
