Program Assistant (Emergency Shelter Admin Support) - Part-Time - Family Centre

Good Shepherd Centres•Hamilton, ON

1d•Hybrid

About The Position

This posting is for an existing vacancy at Good Shepherd – Family Centre. At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. The Program Assistant will provide receptionist duties for the program, answering phones and doors, greeting and directing service-users and visitors as the first point of contact. They will also provide basic clerical support such as data entry, record keeping, filing, maintaining program inventory and supplies, sending emails, and submitting/following up on maintenance requests and work orders. The role involves maintaining cleanliness of units, storage areas, and common spaces, and assisting with all aspects of program operation. Work takes place primarily in the emergency shelter, but may include community visits for purchasing supplies, dropping off items, or picking up donations. The position requires a hands-on approach, the ability to work independently and collaboratively, and to preserve the dignity of all people by communicating in a calm, welcoming, and professional manner. Time management skills are necessary in a high-energy, changing environment. The role also involves providing coverage when the Full-Time Program Assistant is on vacation or away, and participating in Good Shepherd's Health and Safety programs.

Requirements

Post-secondary education in Social Services or a related field is required
Minimum 1-year related experience in community outreach or emergency shelter, and/or equivalent combination of education, training and experience in Social Services or a related field
Have knowledge of and have experience working with a range of issues impacting families including homelessness, violence against women and children, immigration, poverty, mental illness and substance use
Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
Ability to work cooperatively and collaboratively within an interdisciplinary team
CPR certification or willingness to be certified is required
Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

Nice To Haves

Experience working in a residential setting is preferred
Experience with HIFIS & EMHware is an asset
A valid G license is preferred
Fluency in a 2nd language is an asset

Responsibilities

Provide receptionist duties for the program, answering phones and doors, greeting and directing service-users and visitors as the first point of contact
Provide basic clerical support such as basic data entry, record keeping and filing, maintaining program inventory and supplies, sending emails, submission and follow up of maintenance requests and work orders
Maintain cleanliness of units, storage areas and common spaces
Assist with all aspects of program operation
Work takes place primarily in the emergency shelter however, opportunities arise that may include visits in the community to purchase program supplies, drop off items, or pick up donations
Must be willing and able to assist with all aspects of program operation in a hands-on capacity
Ability to work independently, cooperatively and collaboratively within an interdisciplinary team
Preserve the dignity of all people by communicating in a calm, welcoming, and professional manner
Time management skills are necessary in a high energy, changing environment
Provide coverage when Full-Time Program Assistant is on vacation or away from the office
Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd