Program Assistant - Crisis & Outpatient

Catholic Charities Serving Central Washington•Wenatchee, WA

42d•$20 - $23•Onsite

About The Position

The Program Assistant supports the Crisis Services and Outpatient departments by providing friendly and efficient customer service and administrative support. This role is responsible for communicating with staff, clients, and community partners; maintaining records and documentation; coordinating meetings; and supporting the overall effectiveness of the outpatient and crisis programs.

Requirements

High school diploma or GED required
1 year experience in office or administrative work required
Pleasant, professional, welcoming and friendly demeanor with staff and clients
Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-tasking
Comfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systems
Experienced in use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator
Ability to maintain a professional, positive, team-oriented service attitude toward clients and staff at all times
Valid Washington State driver’s license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Associate degree in business administration or related field preferred
Bilingual (English/Spanish) preferred, but not required

Responsibilities

Provide clerical support for Crisis and Outpatient teams
Handle incoming calls and messages related to crisis or outpatient team activities and forward quickly to the appropriate staff members
Complete program filing and scanning and submit client and court correspondence on time
Assist program staff with scheduling client appointments and screenings as requested
Attend team staffings, ensuring meeting minutes are recorded and program trackers or spreadsheets are updated timely after each meeting
Assist with the development of informational brochures, newsletters, flyers, etc. and special projects as assigned
Compile, organize, and submit program data and reports as instructed
Check all program equipment and office supplies to ensure availability for team use
Maintain and foster a positive and outgoing team atmosphere towards staff and clients
Provide administrative support to the Crisis Lead Manager & Outpatient Lead Manager
Assist with calendar management by scheduling appointments or meetings, preparing and distributing agendas & other resources, and ensuring awareness of upcoming commitments
Provide general clerical support including returning phone calls, sending emails, making copies, preparing and reviewing documents or presentations, and tracking project deadlines
Manage travel documentation, credit card invoices, and other expenses and submit for appropriate approvals and processing
Attend community meetings as directed to represent the agency
Perform other duties as assigned

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment