Program Assistant - CQ

Mission Action•San Francisco, CA

3d•Onsite

About The Position

Casa Quezada is a 52-unit supportive housing site for formerly homeless individuals with special needs, many of whom have transitioned from our shelter program and who are monolingual Spanish-speaking immigrants with limited access to other subsidized housing in San Francisco. In partnership with the Mission Neighborhood Resource Center, the program provides on-site clinical and case management services, daily meal service, and community-building activities to all residents. The Program Assistant will manage the day-to-day administration of the property with a focus on excellent customer service to tenants, assist the Program Manager in various administrative tasks, and participate in recruitment, hiring, and training for vacant positions.

Requirements

Demonstrated ability to perform all essential duties and responsibilities of the position.
Strong word-processing and computer skills, including knowledge of Microsoft Word and Excel.
Must be well organized, efficient, highly motivated, and able to handle multiple tasks at once, work well under pressure, and take initiative.
Experience working with low-income, immigrant, and monolingual Spanish-speaking communities.
Strong commitment to serving low-income and underserved communities.

Nice To Haves

Fluency in Spanish preferred, including ability to provide written translation of documents.

Responsibilities

Manage the day-to-day administration of the property with a focus on excellent customer service to tenants.
Be available on-call evenings and weekends to address emergencies and troubleshoot with staff.
Assist the Program Manager to develop, maintain, and ensure compliance with all program policies and procedures to ensure a healthy and safe hotel environment and to comply with all relevant legal and funding regulations and requirements.
Assist the Program Manager in collecting relevant data for government and funders reports and update required reports and disseminating the information as appropriate.
Collaborate with services staff, DPH, tenant representatives and other DAH staff to ensure a productive team approach to support tenants.
Be available for grievance meetings, eviction proceedings, interviews, and for emergency responses.
Perform regular housekeeping inspections, as required, by observed conditions and reports.
Document and report all vacancies to the appropriate staff. Check and secure vacant units.
Attend relevant meetings with government agencies, providers including MNRC, and community organizations.
Complete Tenant Income Certifications every 6 months, individually, according to tenants move in date and have file prepared for Program Manager to review.
Keep legible records on each individual client; Document and report all issues to supervisor.
Review incident reports with program manager bi-weekly or monthly and write response of team, support services and property management, on back of report. File in tenant file and place copies of incident reports in upstairs storage office accordingly.
Review all lease agreements and addendums with new resident on move-in day and follow intake policy for processing all monies and documents; prepare subsequent new leases, re-certifications, lease renewals, interim adjustments, and other documents, as necessary.
Coordinate with Pest Control Company the inspection of new tenants items and belongings.
Collect rent and maintain rent collection records.
Prepare maintenance billing statements, delinquent account statements, and notices for nonpayment of rent and other violations.
Ensure fair and consistent application of property rules and regulations, and community policies; Issue lease violations and other documentation, as necessary and in a timely manner.
Recommend cases of non-compliance to Program Director and provide support in proceedings as necessary.
Perform beginning inspections as to condition prior to leasing and report to ensure that units are being maintained according to HUD required housing quality standards.
Receive and respond to tenant inquiries by phone or visit; Understand and be sensitive to cultural background, economic status and those with special needs; Resolve problems and provide competent conflict resolution, as able; Refer issues requiring follow up to Maintenance Tech, Services Staff, or Supervisor.
Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills.
Attend tenant meetings or other resident workshops, as needed.
Promote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents' personal growth and development.
Participate in recruitment, hiring and training for vacant positions.
Facilitate semi-monthly staff meetings to share information and troubleshoot with staff.
Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Commit yourself to treating each community member with respect and dignity.
Perform other duties as assigned.