Program Analyst

State of Maryland • Baltimore City, MD

7d • Onsite

About The Position

This is an administrative and specialized analytical position responsible for conducting complex studies and developing data-driven policy recommendations to optimize the efficiency and effectiveness of Maryland's Child Support Program. The primary function of this role is to design, execute, and analyze a comprehensive caseload study to determine the optimal caseload size for Child Support Specialists/Workers (CSSWS) that correlates with successful program outcomes, including establishment of paternity, support order establishment, and timely collections. The incumbent will be responsible for synthesizing findings into actionable policy proposals for CSA leadership.

Requirements

• Eleven years of experience, seven years of experience in administrative, professional or technical work.
• Two years must have involved supervision of other employees or exercising responsibility for program development.
• An additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development.
• Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.

Nice To Haves

• One year or project management experience.
• One year of experience in workforce planning, operational analysis or performance analytics.
• One year of experience in data analytics and reporting tools such as Microsoft and Google Suite, Power BI.

Responsibilities

• Design a rigorous quantitative and qualitative methodology for analyzing CSSW caseloads.
• Define "successful program outcomes" using key performance indicators (KPIs) such as federal performance measures (e.g., Paternity Establishment Percentage, Cases with Orders Established, Current Collections, Arrears Collections).
• Collaborate with CSA IT and Operations staff to extract and manage relevant case management system (e.g., CSMS data for analysis).
• Prepare data points which will include case demographics, case complexity factors (e.g., interstate cases, self-employed non-custodial parents, medical support components), worker experience levels, and current caseload assignments.
• Utilize statistical software to perform regression analysis and other appropriate statistical tests to determine the correlation and causal relationship between varying caseload sizes and defined success metrics.
• Identify thresholds and breakpoints for optimal performance.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (contractual employees working 30+ hours/week may be eligible).
• 25% of the premiums for medical and prescription coverage paid by the employee, 75% subsidized by the State of Maryland.
• Option to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance (employee pays full premium).
• Leave granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level