Program Analyst

Universal Technical Resource Services, Inc. • Adelphi, MD

1d • Hybrid

About The Position

Universal Technical Resource Services, Inc. (UTRS) is seeking a Program Analyst to join its collaborative team. UTRS provides engineering, management, and digital services to public and private sector customers. This position supports customer service relations for Cyber Security Service Provider (CSSP) operations, including cyber defense operations and services within the Department of Defense Information Network (DODIN) environment. The role is hybrid and is a key member of the Mission Support Team.

Requirements

• Secret security clearance required.
• Strong multitasking skills and ability to prioritize tasks and assignments in a dense environment and meet defined or undefined deliverables.
• Ability to deliver concise briefs and reports to large groups and senior leaders, with strong communication skills for conveying complex cybersecurity concepts.
• Expertise in cloud technology, including understanding cloud platforms, services, and cybersecurity best practices.
• Proficiency in Microsoft Office, particularly Outlook, to manage and prioritize high volumes of email communication.
• Familiarity with Army and DoD policies affecting the cybersecurity community.
• Ability to use project management principles and methodologies (PMI) to plan, execute, and complete tasks.
• Fluent spoken and written English; must be able to speak, read, and write fluently.
• Must be a U.S. citizen.
• One year of customer service experience.
• High school diploma required.

Nice To Haves

• DoD Top Secret/SCI security clearance preferred.
• Experience using Tableau, JIRA, Confluence, and Salesforce.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for organizations navigating onboarding to cybersecurity services, supporting clear communication and efficient implementation.
• Process technical documents and collaborate with engineering and cybersecurity teams to develop technical solutions for subscribers and support seamless service integration and delivery.
• Draft formal agreements and invoices for subscribers, ensuring accuracy, compliance, and clear communication of terms and financial obligations.
• Evaluate subscriber artifacts, agreements, funding, and services throughout their tenure to ensure ongoing alignment with organizational standards and objectives.
• Assist in authoring and editing team documentation, including Standard Operating Procedures (SOPs), Tools, Techniques, and Practices (TTPs), support guides, and templates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED