Program Analyst

Universal Service Administrative Company•Washington, DC

11h•Hybrid

About The Position

USAC is seeking a dynamic and collaborative professional to serve as Program Analyst. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. USAC's mission is to achieve universal service by building out broadband capabilities for telehealth, online learning, and keeping families connected, thereby bridging the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. The Program Analyst will work in a creative and fast-paced environment, analyzing data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, and developing and managing performance and funding-related reports. USAC fosters a collaborative, ambitious, outcome-oriented, and feedback-focused culture with a diverse and inclusive multicultural team.

Requirements

Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
Three (3) to Four (4) years of working of professional directly related experience.
Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
Excellent analytical and proven problem-solving skills.
Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
The ability to identify and implement continuous process improvement.
Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

Responsibilities

Collaborate with operations and IT to develop, document, and implement improved efficiencies.
Provide support to IT efforts to develop requirements for additional system functionality.
Assist management in developing performance metrics.
Identify trends, atypical situations, or other issues that may require special consideration or procedures.
Manage multiple conflicting priorities while supporting the various process owners
Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
Conduct audit research.
Assist Senior Manager(s), Director(s), and others in various projects, as needed
Other specific duties as assigned.