Program Analyst

Veterans Health Administration • Manchester, NH

23d • Onsite

About The Position

The Program Analyst serves as the coordinator for quality and administrative functions of the Integrated Pain Care Service Line and Intensive Outpatient Pain Program at the Manchester VA Medical Center. The program is a complex, multidisciplinary service staffed by clinicians from several service lines. The position operates under the supervisory control of the Integrated Pain Care Clinic Service Chief.

The analyst supports program operations, data collection and analysis, quality improvement, scheduling, space planning, educational resources, team coordination, and administrative needs. The role also contributes to program evaluation and compliance efforts through collaboration with program staff, VISN committees, and CARF pain program contacts. The position is located in Manchester, New Hampshire, and is not virtual. The stated work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; compressed or flexible scheduling is not authorized.

Requirements

• U.S. citizenship.
• Meet the applicable grade qualification requirements through specialized experience, qualifying education, or an allowed combination of education and experience.
• For GS-07, one year of specialized experience equivalent to GS-05, or one full year of graduate-level education relevant to the work, superior academic achievement, or a qualifying combination of education and experience.
• For GS-09, one year of specialized experience equivalent to GS-07, or a related master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, a related LL.B. or J.D., or a qualifying combination of education and experience.
• For GS-09 specialized experience, experience may include collecting and analyzing workload and performance-improvement data, conducting audits, standardizing forms and processes, maintaining statistical spreadsheets, evaluating program strengths and growth areas, providing administrative support, and conducting analytical studies of health care delivery and organizational functions.
• Current Federal employees and certain former Federal employees applying for GS-07 or GS-09 must meet the applicable 52-week time-in-grade requirement by the announcement closing date.
• Submit an SF-50 demonstrating time-in-grade eligibility when applicable.
• Submit transcripts if qualifying based wholly or partly on education.
• Complete the application, questionnaire, and required online assessment.
• Males born after December 31, 1959, must be registered with Selective Service.
• Satisfactorily complete required background/security investigation and onboarding requirements.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Only education or degrees from appropriately accredited institutions recognized by the U.S. Department of Education may be used; foreign education requires a Certificate of Foreign Equivalency with the transcript.

Responsibilities

• Develop correct clinic building, coding, and scheduling grids for program staff.
• Organize and assist in developing educational resources for patients and staff.
• Plan space and book rooms for pain program offerings.
• Organize multidisciplinary staff schedules to ensure staff availability.
• Organize and maintain the IPRP data spreadsheet for statistical analysis.
• Use data sources, with direction and oversight from the SLM or Associate SLM, to evaluate program strengths and areas for growth.
• Schedule Interdisciplinary Pain Team meetings involving staff, patients, and family members.
• Maintain meeting minutes and monitor assigned action plans through completion.
• Schedule and track post-discharge outcome measures at designated intervals and maintain the related data.
• Provide administrative support to program staff as needs arise and as determined by the SLM or Associate SLM.
• Prepare a quarterly Program Evaluation Report with IPRP team members, covering program effectiveness, efficiency, access, and stakeholder satisfaction.
• Maintain comprehensive IPRP procedures manuals.
• Create and implement Quality Process Improvement Projects.
• Serve on VISN Pain taskforce committees and the Pain Management Committee.
• Consult and participate regularly in CARF Pain teleconferences at VISN and national levels, support program compliance and identify growth opportunities and best practices, and share gathered information with the interdisciplinary team.
• Mentor new employees joining the program.
• Perform other administrative duties assigned by the service chief.

Benefits

• The announcement states that federal employees and their families have access to a comprehensive benefits package; specific benefits are not detailed.
• VA may offer newly appointed federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is required and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed