Program Analyst

Veterans Benefits Administration • Washington, DC

5d • Hybrid

About The Position

This position is in the VR&E Service, Veterans Benefits Administration, Department of Veterans Affairs. VR&E provides services and assistance to enable eligible Veterans with service-connected disabilities to obtain and maintain suitable employment. The Program Analyst performs qualitative and quantitative data collection and analysis, program studies, and project management to support VR&E operations and modernization.

The analyst develops, revises, and implements business processes and automated information systems; identifies opportunities to automate or improve business policy; evaluates policy impacts; and recommends program or operational changes. The role coordinates with Regional Offices, OIT, VBA Central Office, contractors, and other stakeholders. It also includes planning improvement initiatives, leading business-user teams to define requirements, preparing functional and technical specifications, guiding technical design, leading testing, ensuring security and audit features, producing documentation, and supporting training. The position is at the full performance level. Work is full-time, Monday through Friday. Compressed or flexible schedules are not available. Telework is available; this is not a virtual position. The work is primarily sedentary, though slight physical effort may be required.

Requirements

• At least one year of specialized experience at the GS-12 level for the GS-13 position.
• Experience analyzing and improving business processes and automated information systems to support program modernization and operational efficiency.
• Experience gathering, documenting, validating, and translating functional and technical requirements, including developing business and system specifications.
• Experience conducting program studies and applying data-driven analysis to recommend changes that enhance service delivery, workflow efficiency, or policy execution.
• Experience collaborating with multidisciplinary stakeholders, including program offices, OIT, contractors, and field staff, to coordinate and implement business, policy, or system changes.
• Experience planning and managing project tasks, including defining scope, estimating resources, establishing schedules, developing and executing system test cases, and preparing implementation documentation.
• Current Federal employees who held a GS grade within the past 52 weeks must meet the time-in-grade requirement: 52 weeks at GS-12 for a GS-13 position.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants are subject to a background/security investigation and must complete online onboarding and pre-employment I-9 requirements.
• Applicants may be required to serve a one-year probationary period.

Responsibilities

• Develop, revise, and implement VR&E business processes and automated information systems across all phases of system development.
• Identify opportunities for automation or business policy improvements and recommend corresponding changes.
• Conduct comprehensive program studies related to VA benefits and services and recommend program modifications.
• Assess policy impacts on VR&E operations and propose changes when policies negatively affect program performance.
• Coordinate operational revisions with Regional Offices, OIT, VBA Central Office, contractors, and other stakeholders.
• Contribute to short- and long-range planning and independently conduct studies on procedures and system designs.
• Manage projects by defining scope and resources, establishing schedules, and planning improvement initiatives.
• Lead business-user teams in analyzing needs and defining functional requirements for improved processes and automation.
• Develop functional and technical specifications, translate business rules, and guide technical design decisions.
• Lead testing activities, develop test cases, and ensure security and audit features.
• Prepare documentation, support training, and perform other duties that support VR&E's mission.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed