Program Analyst

Defense Logistics Agency • Tinker AFB, OK

23d

About The Position

The Program Analyst analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction. The position uses APEX and Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions. It analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations, and coordinates with internal and external customers to resolve order, support, and material-related issues.

The role conducts program and customer-service reviews and develops process maps, metrics, guidance, and procedures to improve operations. It supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions. The analyst prepares briefings, reports, analyses, and recommendations, and represents the organization in cross-functional process-improvement meetings.

This is a GS-12 Defense Acquisition Workforce position. The selectee must complete DoD Acquisition Life Cycle Logistics (L) Foundational Level Certification within required timeframes and earn 80 Continuous Learning Points every two years. The position is first shift on a set schedule and requires U.S. citizenship, a favorable suitability or fitness determination, and compliance with applicable DoD and federal employment requirements.

Requirements

• U.S. citizenship.
• One year of specialized experience directly related to the position; for GS-12, experience must be equivalent to the GS-11 level or equivalent under another pay system.
• Specialized experience applying continuous process-improvement methods to analyze and improve logistics, supply-chain, or customer-support operations.
• Specialized experience analyzing operational data, supply requirements, performance measures, and customer feedback to identify problems and recommend solutions.
• Specialized experience resolving complex supply, planning, inventory, order-management, or customer-support issues through stakeholder coordination.
• Specialized experience preparing studies, process documentation, reports, briefings, or management recommendations.
• Must meet applicable eligibility requirements, including time-in-grade for GS positions, time-after-competitive appointment, minimum qualifications, and other regulatory requirements by the announcement's closing date.
• Must complete DoD Acquisition Life Cycle Logistics (L) Foundational Level Certification within required timeframes and earn 80 Continuous Learning Points every two years.
• Appointment requires a favorable suitability or fitness determination when reciprocity cannot be applied.
• Must meet applicable Selective Service requirements.
• Must have a REAL ID or other acceptable identification documents to access certain federal facilities.
• Employees are required to refrain from illegal drug use; selectees for testing-designated positions must pass pre-employment drug testing and may be subject to random testing.

Responsibilities

• Analyze logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
• Apply APEX and Continuous Process Improvement tools to lead process-improvement events, studies, and corrective actions.
• Analyze supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
• Coordinate with internal and external customers to resolve order, support, and material-related issues.
• Conduct program and customer-service reviews.
• Develop process maps, metrics, guidance, and procedures to improve operations.
• Support Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
• Prepare briefings, reports, analyses, and recommendations.
• Represent the organization in cross-functional process-improvement meetings.

Benefits

• A comprehensive federal employee benefits package is available; eligibility depends on position type and other factors, and applicants should contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed